November 30, 2015 10:00 ET

CGS to Sponsor Webinar With CFO Magazine on the Business and Technology Case for Business Process Outsourcing

Michael Mills, Senior Vice President, Global Call Center Solutions, CGS, to Join Outsourcing Customer on Webinar Panel

NEW YORK, NY--(Marketwired - Nov 30, 2015) - CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it will be sponsoring and participating in CFO magazine's webinar titled, "Building a Technology and Business Case for Outsourcing," taking place on Wednesday, December 9, at 2 p.m. EST. Michael Mills, CGS Senior Vice President, Global Call Center Solutions, North America, will be joined on the webinar panel by Richard Lampe, Global Director of IT infrastructure for Xylem Inc., a leading global water technology company.

The webcast will focus on the benefits business process outsourcing (BPO) can bring organizations, including lower costs, increased efficiency and the flexibility to scale up and down with business needs. The panel will provide senior financial executives with the tools they need to:

  • Create a compelling business case for BPO
  • Understand and mitigate risk
  • Align technology and business stakeholders to achieve buy-in
  • Anticipate and overcome objections while managing the transition
  • Realize projected savings and deliver them to the bottom line

In addition, Richard Lampe will share how Xylem built a business case for outsourcing its customer support services, as well as how CGS helped the organization achieve scalable, flexible and comprehensive support with its call center services.

"Financial executives are often faced with finding the best way to increase efficiency, reduce cost and address changing business needs," said Mills. "We are excited to join CFO magazine's webinar panel to share Xylem's case study focused on how outsourcing business or technology functions can achieve these goals while building a strong foundation of the right processes and people to support a growing business -- from start-ups to the world's largest firms." 

With a base of thousands of multilingual, dedicated call center agents located throughout North America, Romania, Chile, India and most recently Israel, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.

For additional information, or to register for the webinar, visit:

About CGS
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. With 3,500 customers in more than 40 countries, CGS is headquartered in New York City and offices across North America, Latin America, Middle East, Europe and Asia. For more information, please visit and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.