SOURCE: Chainformation


May 09, 2013 05:42 ET

Chainformation Unveils WorkMap™ Methodology For Improved Franchise Compliance and Operations Manuals

Franchise Chain Reduces Admin Work by 80% Using WorkMap Method

MALMO, SWEDEN--(Marketwired - May 9, 2013) -  Chainformation, a leading provider of franchise software and franchise intranets, today announced WorkMap, a proprietary methodology designed to improve the way operations manuals are developed, written and used in the workplace. A case study that describes the methodology can be found here.

Designed to supersede the printed operations manual, a manual powered by WorkMap is role based, easier to read and accessible from the Franchise Intranet.

By using WorkMap, Chainformation is able to document work streams in a way that allows the reduction of written content by up to 45%. The outcome is a cloud based operations manual with better accessibility, structure and readability.

"We're tremendously excited to include WorkMap in our core offering. Chains that have been plagued by financial and administrational burdens from relying on printed operations manuals now can transition to a smarter way of working that will help their staff become more efficient and compliant", says Anders Hall, Sales and Marketing Manager at Chainformation.

Unlike printed operations manuals and PDFs, WorkMap manuals are role based. Rather than wading through hundreds of pages, users will find what they are looking for in less time.

For instance, the section on 'hiring and firing' will only be seen by those who work in HR related positions. A person working in the store will see work instructions related to 'opening and closing'.

Work documents are also interlinked. For instance, a work instruction on "store pricing" will also include internal links to related work instructions such as "pricing equipment" and "price sheets".

By using WorkMap, ICEBAR by ICEHOTEL was able to reduce the administrative work by almost 80%, while providing a much better user experience in real time.

Says Dan Hollström, business development director at ICEBAR by ICEHOTEL: "Our old franchise manuals were printed and inserted into binders that were handed out to each franchise. To keep them updated, sending out updates, and keeping track of who had received what, was extremely time-consuming. Often times, the franchise manual ended up sitting in the back of a cabinet, soon to be forgotten. Going digital with Chainformation, we now have an operations manual that can be accessed anywhere, anytime".

Embedded on the Franchise Intranet, WorkMap builds on decades of experience acquired from working with franchise and retail clients such as Wayne's Coffee, ICEBAR by ICEHOTEL, O'Learys, and IKEA.

Running from a standard browser, a franchise intranet and Workmap process can be deployed in as little as 4 weeks.

To learn more about WorkMap™, please read the case study.

For more information, please visit

About Chainformation
Chainformation is a developer of franchise and retail specific software that helps equip work forces with timely, relevant and critical know-how. Clients include franchise and retail chains such as ICEBAR by ICEHOTEL, Wayne's Coffee, and O'Learys. The company is headquartered in Malmö, Sweden.

Contact Information