SOURCE: Chick-fil-A

September 14, 2005 04:00 ET

Charlotte's Newest Chick-fil-A Restaurant Opening Sept. 15 in Northlake Mall

Chick-fil-A Restaurant Part of Grand Opening of New Mall in North Charlotte

CHARLOTTE, NC -- (MARKET WIRE) -- September 14, 2005 -- Chick-fil-A will be part of the celebration Sept. 15 when the chain launches its newest Charlotte restaurant in the new Northlake Mall, which is opening that day.

Chick-fil-A will be among 120 stores and restaurants opening at the new mall at the intersection of I-77 and Reames Road, about 10 miles north of downtown Charlotte. The store will open for business, along with the rest of the mall, at 9 a.m. on Sept. 15.

Tony McFarland, who started working for Chick-fil-A in 1991, has been selected to operate the new Chick-fil-A restaurant at Northlake Mall. McFarland, who graduated from high school in Charlotte, also graduated from the University of North Carolina-Chapel Hill, working with Chick-fil-A through much of his college career. After college, McFarland traveled the country helping the chain open new restaurants before being named interim operator at a Chick-fil-A restaurant in Roanoke Rapids. He is relocating from there to the new mall location.

"Chick-fil-A is very excited to be part of the grand opening of the newest mall in Charlotte," McFarland said. "Chick-fil-A got its start in a mall in Atlanta almost 40 years ago so serving our customers in a mall setting is like coming home for us. We're looking forward to wowing Northlake Mall customers with our freshly prepared food and exceptional customer service." The new restaurant is open Monday through Saturday from 9 a.m. until 9 p.m.

From Chick-fil-A's commitment to unparalleled food quality to customer service to employee loyalty, virtually every aspect of the company's operations has received major recognition from national organizations and publications including winning the just announced Consumer Choice in Chains Award in the chicken category by Restaurants & Institutions. In the past year alone awards have included:

--  "Best Drive-Thru in America" for the third straight year this month
    following Quick Service Restaurant magazine's annual restaurant study of 25
    chains that surveys order accuracy, menu display, speaker clarity and the
    speed of service to fill orders.
    
--  Fast Company magazine's inaugural Customers First Awards, singling out
    Dan Cathy's leadership as a key reason the chain continues to thrive and
    grow while maintaining a close connection with its team members and
    customers.
    
--  For the 11th year out of the past 12, the Consumer Choice in Chains
    Award in the chicken category by Restaurants & Institutions, a leading food
    service industry publication which studied consumer experiences with food
    quality, menu variety, value, and service.
    
--  Topping the quick-service restaurant competition in the South, ranking
    first in J.D. Power and Associates 2004 Restaurant Satisfaction Study,
    which rated restaurants in environment, meal, service and cost. Receiving
    top ratings in two of the four categories -- meal and service.
    
Chick-fil-A's closed-on-Sunday policy also stands out as a rarity in the quick-service restaurant industry. The chain has maintained Sunday as a day off to allow employees to spend time with family and worship if they choose since Truett Cathy founded the company.

Chick-fil-A's commitment to its employees includes a Leadership Scholarship program which has been in place for more than 30 years. This year the company expects to award more than $1.2 million in scholarships to restaurant employees bringing the total amount awarded since 1973 to more than $20 million.

Continuing its unprecedented, 37-year run of consecutive sales gains since the chain started in 1967, Chick-fil-A, Inc. reported 2004 system-wide sales of more than $1.7 billion, a 13.8 percent increase over its 2003 figures and a positive 5.2 percent same-store sales increase over the preceding year. Atlanta-based Chick-fil-A is the nation's second-largest quick-service chicken restaurant chain with more than 1,215 restaurants in 38 states and Washington, D.C. The chain expects to build more than 77 locations this year, including 60 free-standing units. For more information, visit www.chick-fil-a.com or www.chick-fil-apressroom.com.

Contact Information

  • Contact:
    Jerry Johnston
    Chick-fil-A, Inc.
    Email Contact
    404.765.8174

    Cindy Chapman
    CP Communications Inc.
    Email Contact
    678-546-0494/678-858-1325 (cell)