AA Home Emergency Response

AA Home Emergency Response

November 17, 2011 14:27 ET

Check Your Pipes Advises the AA

LONDON, UNITED KINGDOM--(Marketwire - Nov. 17, 2011) - With the average temperature in Britain since December 1, 2010 sitting at minus 1C*, the welcome lull in the freezing conditions is the ideal time to check your water pipes, says the AA. The current thaw is causing an increase in the number of burst pipes across the UK and this is likely to rise further with more freezing temperatures forecast.

Tom Stringer, the AA's head of home rescue says, "A burst pipe is one of the worst home emergencies because of the additional damage it can cause to furniture, decoration and even the structure of your property.

"If the pipes in your loft or any other exposed areas are not insulated, they can freeze really quickly in sub-zero temperatures. It's definitely worth getting up there and checking that the insulation is adequate and in place – a tiny gap can still cause that section of pipe to freeze, particularly if it's in a draft."

Burst pipes were responsible for up to 51% more insurance claims to the AA in last winter's cold snap that lasted through to February 2010.

The damage and distress a burst pipe causes makes it one of the most feared emergencies – either in the home or on the road – with more than three-quarters (76%) of 18,251 AA members in a recent AA/Populus poll** rating it one of the worst imaginable scenarios.

To help prevent frozen pipes, the AA HER advises:

  • Make sure the pipes in lofts and any exposed areas are sufficiently insulated
  • Make sure the loft is also lagged – current recommended depth of mineral loft insulation is 270mm
  • Keep heating on at low levels (even if you are away) to help prevent freezing
  • Leave loft hatch open slightly to allow warmer air to circulate
  • Locate your main internal water stop tap so you can turn off the main water supply in an emergency – normally found under the kitchen sink, under-stairs cupboard or where the service pipe enters the building

About AA Home Emergency Response

AA Home Emergency Response cover provides a network of approved tradesmen available 24/7 for a wide range of household emergencies, for example, burst pipes, emergency plumbing and roof damage among others. You can also add cover for your gas central heating boiler.

There are no call-out charges or policy excesses and for work carried out under the policy, parts and labour are guaranteed. Cover is available to both existing AA members and non-members.

For more information on AA Home Emergency Response or for any AA boiler queries and more, please visit:


* UK Met office CET figure

** Populus received 18,251 responses from AA members to its online poll between 15-23 October 2010. The question that ranked a burst pipe by far the most feared emergency was based on a pre-determined list of five scenarios: three in the home and two on the road.

Grants can be obtained towards installing insulation. Information available at:


Contact Information

  • AA press office
    Sue Beeson
    01256 492874

    Media contact:
    AA press office
    01256 495969