SOURCE: CheckMate

CheckMate

November 15, 2013 12:00 ET

CheckMate™ Unveils Mobile Guest Check-In Service for Hotels and Travel Agencies

Helps Increase Customer Satisfaction, Grow Revenue and Promote Loyalty

MOUNTAIN VIEW, CA--(Marketwired - Nov 15, 2013) - CheckMate™, a new service focused on innovative hotel check-in and other hospitality services, today announced the beta launch of its platform to help hotels and online travel agencies (OTAs) improve and enhance the guest check-in process.

CheckMate's white-labeled technology allows hotels and distributors to provide a better experience for hotel guests through timely mobile services. Through CheckMate's platform, travelers can request room preferences, communicate arrival times, receive last-minute upgrade offers, submit loyalty numbers, and receive room status alerts and other direct communication from the hotel in advance of arrival. Hotels use CheckMate to streamline check-in and allow guests to bypass the lines and wait at the front desk.

"No one likes to wait in line or be stuck waiting in the lobby as a room is readied," said Anthony Maggio, CheckMate co-founder. "Using the CheckMate platform, hotels can take advantage of today's mobile technology to deliver a seamless, expedited and personalized experience to guests, not to mention increase revenue for our partners."

CheckMate's platform is compatible with all hotel property management systems (PMS). Hotels looking to execute the service do not need to purchase new hardware; there are no development or installation fees, and hotel training and onboarding is quick and easy. The guest experience is white-labeled under the hotel's brand, so it extends the hotel's service promise. Partner hotels pay a monthly fee to access the service and, in return, CheckMate's mobile and online upgrade tools allow hotels to promote special offers on premium inventory and amenities to increase RevPAR. Hotel groups already using the CheckMate platform include Commune Hotels + Resorts, MetWest Terra Hospitality, and Pacific Hospitality Group.

"We've seen improved financial performance at our properties after implementing CheckMate's product," said Mike Blake, CIO, Commune Hotels, the parent company of Joie de Vivre. "Our guests are overwhelmingly favorable of the mobile communications and new check-in experience as well."

Implementation is also easy for other distribution partners like travel agents and search engines, enabling them to provide their customers with enhanced service at any hotel. This enhances branded customer service, and partners can leverage CheckMate's room intelligence data to request specific room categories and preferences on behalf of the guest. Room 77, PointsHound, and Alliance Reservations Network are among the distribution partners already live.

CheckMate was co-founded in 2012 by Drew Patterson, Anthony Maggio and Brian McManus, and was acquired by Room 77 in April 2013 when Patterson joined the company as CEO. While CheckMate remains a separate division, it has incorporated Room 77's proprietary room intelligence data into its platform to provide travelers with the best possible travel experience.

Hotels and distributors interested in CheckMate and how to begin implementing the service can visit CheckMate.io for more information.

About CheckMate
CheckMate is redefining hotel check-in and other hospitality services through its white-labeled technology platform. Hotels and OTAs can utilize CheckMate to deliver innovative mobile and Web services to power pre-arrival communication and streamline the hotel arrival process. Through CheckMate, travelers can request room preferences, communicate arrival times and take advantage of room upgrade offers. In turn, partner hotels and agencies are able to increase revenue, improve guest satisfaction and build loyalty. CheckMate is independent division of Room 77, a growing hotel search company.