February 24, 2010 14:13 ET

ChemSW Among VendorRate's Top-Rated Vendors in 2009

Independent Ratings Provide Important Customer Service Data for IT Decision Makers

FAIRFIELD, CA--(Marketwire - February 24, 2010) - VendorRate, the only Internet site that offers quick, confidential performance ratings and comparisons of technology vendors, has announced that ChemSW, IBM Informix, and 10ZiG Technology were the top rated vendors for overall customer satisfaction in 2009.

ChemSW, last year's top scoring vendor, was second with a 92.9 score out of a possible 100, edged out by IBM Informix's score of 94.3, while newcomer 10ZiG Technology placed third with an overall rating of 91.6. Within those scores, ChemSW placed highest in customer service, communication and timeliness overall. 

VendorRate users rate vendors confidentially on ten specific performance criteria that include customer service, reliability, integrity, budget and effectiveness. The results produce a cumulative score up to 100.

The report summarizes customer satisfaction ratings entered by technology professionals at the VendorRate website, trade shows, professional conferences, and virtual events. VendorRate also collects rating information by cooperating with user groups, trade associations, event management, and IT and telecom departments from organizations of all sizes. VendorRate is vendor neutral and accepts neither vendor sponsorship nor advertising.

The report is available free on the VendorRate site at

For more information, please visit ChemSW at

About VendorRate
VendorRate is a Los Gatos, Calif.-based business intelligence company providing quantifiable, reliable ratings and reports on technology vendors in the IT and telecom industries. Established in 2007, the company works with technology purchasers to improve their overall decision making process. For more information, visit

About ChemSW
Founded over a decade ago, ChemSW is a leading provider of chemical and biochemical inventory management systems, MSDS systems and other chemistry laboratory software and services. ChemSW's wide range of products enables companies to streamline laboratory processes and reduce chemical purchasing and disposal costs. ChemSW supports over 15,000 customers in more than 40 countries throughout the world. For more information, visit or call +1 707-864-0845.

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Contact Information

  • Media Contacts:
    Helen Gillespie
    Source Communicative
    (707) 526-6885
    Email Contact

    Brian Stafford
    (707) 864-0845
    Email Contact