SOURCE: The Ritz-Carlton, Chengdu

The Ritz-Carlton, Chengdu

December 23, 2014 09:00 ET

Chengdu Business Hotel Introduces Exclusive 24-Hour Personalized Butler Service at The Ritz-Carlton Club®

The Ritz-Carlton, Chengdu Reinvents Ultimate Comfort and Luxury With Personalized Butler Service at The Club Level's "Hotel within a Hotel"

CHENGDU, CHINA--(Marketwired - Dec 23, 2014) - Building upon the foundations of The Ritz-Carlton's legendary personalized service, The Ritz-Carlton Club® at The Ritz-Carlton, Chengdu redefines the luxury hospitality experience in the form of an exceptional "hotel within a hotel." Located on Levels 38 to 41, The Ritz-Carlton Club® provides discerning travelers with the city's finest Chengdu accommodations and the undivided personal attention of a regiment of highly trained Ritz-Carlton ladies and gentlemen.

As the first Ritz-Carlton hotel to offer internationally certified butler service to The Ritz-Carlton Club® and suite guests, The Ritz-Carlton, Chengdu invited Ms. Josephine Ive -- author and founder of Magnums Butlers International -- to lead the exacting six-day training experience.

The rigorous six-day program was conducted in cooperation with Magnums Butlers International, an Australian-based world leader in training for private and hotel butlers, yacht stewards and flight attendants in August 2013. Twenty ladies and gentlemen from six of the hotel's departments secured seats in the program, which placed them well on their way to becoming southwestern China's first butlers.

Many of these sought-after individuals have honed their skills on Australia's Sunshine Coast under the tutelage of Magnums Butlers International. Among the areas of study required for aspiring butlers are personal grooming, multicultural sensitivity, protocol and traditional service methods -- the same curriculum used by Magnums to train attendants to the heads of state participating at the APEC Summit in Shanghai in 2001.

A former private butler to the royal family of Great Britain, Ms. Ive trained the program's 20 participants in a wide cross-section of fields necessary for world-class butlers to master, including the aforementioned grooming, protocol, multicultural sensitivity and traditional service methods as well as communication, etiquette and professional areas of interest such as cigars, caviar, fine wines and fashion. The training also covered in-depth instruction on providing butler service with a "modern twist" for today's modern guest. Having successfully completed the course, each graduate is now certified by Magnums and ready to provide a previously unavailable level of personal service for guests visiting this hotel in Chengdu, Sichuan China.

Spanning 113 Club rooms -- 55 of which are suites -- 78 Club Rooms, 7 Club Executive Suites, 14 Executive Premier Suites, 13 Ritz-Carlton Suites and the palatial, 323-square-meter Presidential Suite, The Ritz-Carlton Club® accommodations feature impressive views of Chengdu's Tianfu Square in addition to spacious walk-in closets, paired wash basins, separate showers and bathtubs, and more. The Ritz-Carlton Club® Suites furthermore incorporate unforgettable 800-thread-count bedding, state-of-the-art amenities and personal touches for the ultimate Ritz-Carlton experience.

Guests staying in Club Rooms and Suites are furthermore entitled to a variety of remarkable services, including in-room check-in and check-out; complimentary limousine service to a collection of nearby destinations; personalized stationery with calling cards and a complimentary traditional Chengdu afternoon tea service with five tea varieties, scones and sandwiches presented on a classic three-layer frame.

Located on Level 38, the Club Lounge offers The Ritz-Carlton Club® guests an exclusive venue for relaxation and entertainment with five food and beverage presentations daily: breakfast, a light mid-day meal, afternoon tea, evening cocktails and chocolates and cordials. A convenient Business Center assists guests with secretarial services, facsimiles, photocopies and courier pick-up and deliveries. Each guest is furthermore entitled to complimentary use of a meeting room for an hour per stay. Dedicated concierge services, high-speed wireless and wired Internet access and complimentary airport transfer complete the experience.

About The Ritz-Carlton, Chengdu
Overlooking the city's central Tianfu Square, The Ritz-Carlton, Chengdu offers travelers an ideal base from which to explore Chengdu's cultural and culinary wealth as well as the vast, emerging potential of Western China's dynamic economies. With guestrooms from the 28th to the 41st floor, this 353-room luxury hotel features unmatched views of downtown Chengdu paired with the comfort, privacy and personalized service offered by Ritz-Carlton hotels the world over. Guestrooms include walk-in closets, 5-fixture bathrooms featuring paired sinks, a bathtub, an enclosed shower, and a TOTO intelligent toilet. All 113 Ritz-Carlton Club Level rooms and 55 suites feature 800-thread-count linens, personal Butler service and a host of thoughtful accoutrements.

The luxury Chengdu hotel offers memorable and diverse dining opportunities at each of its four restaurants and bars. Its Li Xuan Chinese Restaurant specializes in Cantonese and local Sichuanese creations; SPICES, an all-day dining restaurant, features classics of Italian, Japanese, Southeast Asian and Chinese cuisines prepared at live cooking stations; The Lobby Lounge hosts a traditional English Afternoon Tea in addition to a sophisticated menu of classic cocktails, while the stylish FLAIR lounge serves fresh sushi and Asian-inspired tapas indoors and on an outdoor patio to the accompaniment of a live DJ. Meeting spaces include a Grand Ballroom, Junior Ballroom and seven additional meeting rooms totaling 1,700 square meters of function space. Guests find relaxation and wellness on the 23rd floor with the full-floor luxury The Ritz-Carlton SPA, an indoor swimming pool with underwater music and Fitness Center with state-of-the-art Technogym equipment.

About The Ritz-Carlton Hotel Company, LLC
The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., currently operates 87 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. For more information or reservations, visit the company web site at, and for the latest company updates, visit The Ritz-Carlton Hotel Company, L.L.C. is a wholly-owned subsidiary of Marriott International, Inc. (NASDAQ: MAR).

Contact Information

  • Contact:
    Michele LV
    Director of Public Relations
    Email: Email Contact
    Tel: +86 28-8359-9602

    The Ritz-Carlton, Chengdu
    No. 269, Shuncheng Avenue
    Qingyang District, Chengdu
    Sichuan Province, China 610017