SOURCE: Cherwell Software

Cherwell Software

March 11, 2010 17:04 ET

Cherwell Service Management Boosts Its Pink Elephant PinkVERIFY Status to Eleven ITIL Processes

COLORADO SPRINGS, CO--(Marketwire - March 11, 2010) -  Cherwell Software, Inc. ("Cherwell") today announced that its breakthrough product, Cherwell Service Management™, received certification for five more processes of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process.

"We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status," said David Ratcliffe, President of Pink Elephant. "Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY 'stamp of approval,' businesses can feel confident that Cherwell Service Management will support their implementation of ITIL best practices." 

Cherwell Service Management is the first service desk solution to incorporate the latest enterprise-class scalability, configurability and integration technology at a very affordable price -- making it the most compelling value on the market today. It also can be deployed On-Premise or On-Demand (SaaS). With Cherwell, organizations have choice.

With the additional five processes Cherwell Service Management now offers:

Incident Management 
Problem Management 
Change Management 
Event Management 
Knowledge Management 
Release & Deployment Management
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management
Request Fulfillment

"Our customers rave about our Codeless Business Application Technology (CBAT) that allows them the most configurability on the market today without writing code or scripts," said Vance Brown, Chairman and CEO of Cherwell Software. "With these additional processes, future customers can be assured that they will get ITIL best practices out-of-the-box while allowing them to fit our solution to their unique level of ITIL deployment."

About Pink Elephant
Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other supplier. Operating through many offices across the globe, the company is the world's #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant's expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com 

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday values." Please visit http://www.cherwellsoftware.com for more information about Cherwell Software.

©Copyright2010 Cherwell Software, Inc. All Rights Reserved. ITIL is a Registered Trademark, and a Registered Community Trademark of the Office of Government Commerce. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

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