SOURCE: Cherwell Software

Cherwell Software

October 14, 2010 10:00 ET

Cherwell Software Concurrent License Model Offers Lower TCO for Customers

COLORADO SPRINGS, CO--(Marketwire - October 14, 2010) - Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced its ongoing dedication to lowering the Total Cost of Ownership for its customers.

"At Cherwell we offer true concurrent licenses, allowing our customers to often purchase or subscribe to half the number of licenses they would need from one of our competitors," said Vance Brown, CEO of Cherwell Software. "Enterprise-savvy customers today are beginning to realize that ITSM software vendors have very different approaches to charging for software licenses, and that the approach makes a dramatic impact on the cost of the system. Software licensing carries the greatest hidden costs in the acquisition of a software system. The different models offered by vendors should be carefully scrutinized."

"Unlike the 'named,' 'process' or 'fixed' license approaches, Cherwell's 'concurrent' approach uses a license only when a person/user is within a screen that enables the creation or modification of a record. But there are numerous scenarios within Cherwell whereby great value is gained, but a license is not used."

Brown continues, "For example, as a manager in an organization, I would want to know that I could view the dashboards and the reports without using a license. As an administrator of the software, I would want to know that I could personalize and configure the software to meet my organizations' needs without having to use a license. Cherwell Service Management gives you that freedom and cost savings."

Additionally, licenses are not consumed in the Self-Service Browser Portal, Web Services, API applications, or E-mail monitor. 

"When you give customers great value and no hidden costs, they experience a lower TCO and a greater ROI," concludes Brown. "But more importantly, trust is gained with our customers when they recognize that we are being very gracious with our licensing approach and are saving them money every year."

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include TV Guide, The Weather Channel, ENT Federal Credit Union, The University of Cal State Fresno and

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday's values." Please visit for more information about Cherwell Software.

©Copyright 2010 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

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