SOURCE: Cherwell Software

Cherwell Software

September 30, 2010 08:00 ET

Cherwell Software Provides Customers With Choice

COLORADO SPRINGS, CO--(Marketwire - September 30, 2010) -  Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced that its CEO will be conducting a webinar regarding new developments in SaaS, together with Eveline Oehrlich, the leading Forrester analyst in the IT Service Management market.

With Cherwell, both models (SaaS "On Demand" and the traditional "On-Premise") are cost effective -- it's really a matter of customer preference. This hybrid approach (sometimes referred to as SaaS 3.0) offers even more flexibility and choices in financing, hosting, and user interface.

"As the SaaS 3.0 innovator and the first to offer this hybrid approach in the ITSM software industry, Cherwell has seen numerous customers take advantage of the choices we offer," said Vance Brown, CEO of Cherwell Software. "Enterprise-savvy customers today are demanding more choices in the financial model, the deployment model and the user interface model. If any model is really going to offer true service, it should offer more choices to the customer."

As part of its monthly "ITSM Into The Fire" Webinar Series, Cherwell will host Eveline Oehrlich with Forrester Research and Vance Brown, discussing SaaS and the concept behind SaaS with choice. Click here to register.

Brown continues, "Early on we recognized that the future of software will demand more choice. We work with companies to determine which model and options best suit their current needs and budget requirements. If they change their mind later -- or if their business requirements change -- our hybrid approach offers the ability to switch from one model to the other."

A popular whitepaper, "From SaaS to SaaC: True Software as a Service is about Choice," was released last month on Cherwell's website. It compares the "one size fits all" SaaS approach versus SaaS that offers choices in its core components.

"The 3rd generation of SaaS solutions will continue to emerge, forced by enterprise companies to offer choice," concludes Brown. "Already we are seeing other vendors follow our lead. SaaS is here to stay, but it will continue to evolve because of customer demands."

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include TV Guide, The Weather Channel, ENT Federal Credit Union, The University of Cal State Fresno and Ancestry.com.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday's values." Please visit http://www.cherwellsoftware.com for more information about Cherwell Software.

(C)Copyright 2010 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

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