SOURCE: Chief Customer Officer Council

Chief Customer Officer Council

September 30, 2011 09:39 ET

Chief Customer Officer Council Sets Theme of 'Accelerating Leadership' for Third Annual CCO Summit Meeting

Industry Leaders in the Customer Experience Arena Gather Oct. 18-19 in New York City; "CCO of the Year" and the Debut of "The Bingham Advisory" Will Be Announced

LITTLETON, MA--(Marketwire - Sep 30, 2011) - The Chief Customer Officer (CCO) Council, the only member-led peer-advisory network for CCOs, offering insight and assistance into their critical issues, announced today the agenda for its third annual Chief Customer Officer Summit , Oct. 18-19 at Oracle Corp.'s office in New York, NY. CCOs from organizations of all sizes and industries are expected to take part in this elite event, comprising executive presentations and exclusive peer interaction under the theme "Accelerating Leadership."

Highlights of the event will include the first public release of The Bingham Advisory, an innovative publication offering strategic advice to keep CCOs, CEOs, and Boards of Directors informed on recent developments in the customer arena and in step with the customer experience. In addition, the "CCO of the Year" for 2012 will be announced, recognizing the individual who has achieved the greatest results for his or her company and helped to elevate the overall perception of the role of the CCO.

"More so than any other member of the C-Suite, the success of the chief customer officer depends on the ability to lead through influence," said Curtis N. Bingham, founder and executive director of the CCO Council and host of the CCO Summit. "The CCO has some positional authority and can 'borrow' authority from the CEO championing the cause, but the most successful CCOs are those that quickly earn authority and exercise compelling leadership. The CCO Summit program is built around this theme."

In addition to Bingham, who has spoken extensively about and published nearly 30 articles on chief customer officers and related topics, CCO Summit speakers include:

  • Vicky Stennes, VP Inflight Experience, JetBlue
  • Jeb Dasteel, SVP and CCO, Oracle Corp.
  • Jasmine Green, VP and Chief Customer Advocate, Nationwide
  • Sean Tucker, National Aviation Hall of Fame inductee and aerobatic pilot for Team Oracle

Attendance to the CCO Summit primarily is by invitation only. However, others may qualify to attend if they meet two qualifications common to CCO Council members: first, that they possess the most thorough understanding of their organization's customer base and, secondly, that they are responsible for setting customer strategy at the highest levels of their organization. Those who feel they fit this description can contact the CCO Council to request an invitation to the CCO Summit.

About the Chief Customer Officer Council
The Chief Customer Officer Council is the first of its kind -- a member-led peer-advisory network offering unparalleled insight into the critical issues facing CCOs. It was created to provide a safe environment where CCOs can share ideas, concerns, and build best practices that will help them, their companies, and especially their customers succeed. The Council includes CCOs from diverse industries, purposefully cross-pollinated with the most forward-thinking companies, large and small. For more information, visit, email or call 978/226-8675.

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