SOURCE: Aberdeen Group, a Harte-Hanks Company

September 06, 2007 13:17 ET

Chief Service Officer's Summit Reveals the Keys to Increasing Business Value From Customer Service

Service Chain Leaders Will Convene at the CSO Summit to Share Actionable Recommendations and Best Practices to Achieve Operational and Financial Excellence

BOSTON, MA--(Marketwire - September 6, 2007) - Aberdeen, a Harte-Hanks company (NYSE: HHS) will host the annual Chief Service Officer's (CSO) Summit in partnership with Integrated Solutions and Wireless Workforce Online. This is the preeminent networking event for service executives looking to join peers from industry leading companies to discuss how best-in-class companies are making a profit from customer service. The executive summit will feature an intimate group of roughly 250 leading service chain minds in the world. They, along with Aberdeen's senior analysts, will discuss trends, strategies, and best-in-class framework as it pertains to post-sales service.

Confirmed speakers include service chain visionaries such as:

--  Mark Hessinger, Executive Director of Customer Service, Gerber
    Scientific
--  Rich Christensen, VP and Business Information Officer, Best Buy
--  Steve Blaz, VP, Global Svc Ops, Juniper Networks
--  Rusty Walther, Sr VP - Global Support, Network Appliance
--  Karen Sherrill, Worldwide Service Director, Kodak Document Imaging
--  Skip Boothby, VP of Service, Celestica
--  Mark Vigoroso, Chief Service Strategist, Qualcomm
--  Deepak Bhatia, Sr. Manager, Service Parts Planning, Applied Materials
--  David Dora, Executive VP of Product Operations, Kawasaki Motors
--  Jim Fuller, Director of Service Supply Chain (Europe and Emerging
    Markets), Cisco
--  Michael Treacy, Best Selling Author
    

"Over the past few years, Aberdeen has benchmarked over 5,000 service organizations. Insights from the front lines of service allow Aberdeen analysts to present industry trends and compelling recommendations to the CSO Summit audience. Such recommendations coupled with case studies of how best-in-class companies overcame challenges to achieve operational and financial excellence make the event worth attending," said Amit Jain, Research Director, Strategic Service Management Practice at Aberdeen.

Attendees will include senior-level executives involved in managing customer service operations. This two-day executive summit will deliver tangible benefits such as:

--  Identification of global service chain strategies
--  Collaboration with other service chain executives on critical
    components of service chain management
--  Actionable recommendations from service chain leaders which can
    immediately be implemented to improve service chain performance
--  Access to valuable research findings to better equip any global
    service chain process
    

For registration and event information, visit: http://www.aberdeen.com/events/live/CSO07


About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617) 723-7890
Fax: (617) 723-7897
www.aberdeen.com

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