SOURCE: Chordiant Software, Inc.

September 12, 2005 16:15 ET

Chordiant Partners With Infogain to Deliver Integration Services to Its Global Client Base

Complementary Partnership Unites Chordiant's World Class Software With Infogain's CRM and Systems Integration Services

CUPERTINO, CA -- (MARKET WIRE) -- September 12, 2005 -- Chordiant Software, Inc. (NASDAQ: CHRD) announced today that it has selected Infogain Corporation to provide professional service resources as it expands its client base in the financial, telecommunications, and customer direct markets. Together the companies will deliver comprehensive business process automation solutions through a joint delivery model.

Chordiant's enterprise software orchestrates the unique processes of an organization from the point of customer interaction, through the front and back offices, to multiple transactional systems, corporate applications and data stores. Chordiant solutions deliver optimal role-based business processes to manage customer interactions that create business value and increase profit.

Leveraging over a decade of CRM and integration expertise, Infogain provides a thorough understanding of the client requirements in customer-facing environments, and its deep systems integration knowledge helps to extend Chordiant's software capabilities throughout the organization.

"We identified Infogain as a leader in providing services specifically to our types of clients," stated Rob Mullen, President, Worldwide Field Operations, Chordiant Software. "Infogain's understanding of requirements and their proven project management and delivery expertise will both ensure the success of our implementations while reducing the overall cost to our clients."

"Infogain has been in this line of business for a long time, and Chordiant is a clear leader in the vertical markets that require high-touch customer interactions such as financial services and telecommunications," said Glenn Gramling, SVP Sales and Marketing for Infogain. "We are proud to have been selected as Chordiant's services partner. The synergy between the companies offers very real value for our clients, and we look forward to helping Chordiant continue to build market share against some of the less-focused software providers."

Infogain uses its unique Dual Shore™ delivery model including proven CRM, business intelligence, and integration development capabilities to offer clients an environment capable of maximizing every client interaction. Infogain's CRM practice has delivered systems for over 100 customers.

The two companies consistently receive high client satisfaction ratings with their current implementations. Both companies are recognized leaders in the marketplace, with successful experience in managing the highly complex, long-term engagements with large global clients. Each company maintains long-term clients among the global 100.

About Chordiant Software, Inc.:

Chordiant (NASDAQ: CHRD) solutions automate and manage operational business processes for leading service-driven global organizations in retail finance, telecommunications and consumer direct industries. Chordiant orchestrates the unique processes of an organization from the point of customer interaction, through the front and back offices to multiple transactional systems, corporate applications and data stores. Our solutions integrate existing infrastructure to orchestrate the assembly, enhancement and delivery of optimal role-based business processes to the appropriate channels. Business value is realized through improved employee productivity, savings in operational costs, and increased business adaptability. Headquartered in Cupertino, California, Chordiant maintains offices in Boston, MA; Mahwah, NJ; Manchester, NH; New York City; London; Paris; Amsterdam; and Munich.

About Infogain

Infogain, The Customer Knowledge Company, develops and delivers Customer Asset Strategies to increase tactical and strategic decision-making capabilities across the enterprise. As a leading provider of CRM, ERP, integration, and business intelligence services to the Global 2000, Infogain turns customer data into strategic knowledge that positively affects the entire enterprise. Established in 1990 with international offices, Infogain has a long-standing commitment to global delivery and is uniquely qualified to deliver end-to-end solutions through valuable strategy consulting services, application management offerings, and highly skilled engineering execution.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release, including statements relating to future implementations or engagements, are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, the risk that Chordiant's clients will not accept Infogain's Dual Shore™ delivery model or that the Dual Shore™ system may experience unforseen technical problems that will cause implementation problems. Other risks relating to Chordiant and its products are detailed under "Risk Factors" in Chordiant's Transition Report on Form 10-K/T for the fiscal year ended September 30, 2004 and Quarterly Report on Form 10-Q for the period ended June 30, 2005, each filed with the Securities and Exchange Commission. These filings are available on a Web site maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation to update forward-looking or other statements in this release. Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

Contact Information

  • Chordiant Investor Relations Contact:
    Steve Polcyn
    Chordiant Software, Inc.
    +1 (408) 517-6282
    Email Contact

    Andy Cutler
    VP Marketing
    Chordiant Software, Inc.
    +44 (0)20 8380 1542
    Email Contact

    Infogain Contacts:
    Ken Dickens
    20/80 Communications
    Tel: 408 497 2661
    Email Contact

    Los Gatos, CA 95032 USA
    Phone: 408-355-6000