SOURCE: Chordiant Software

May 04, 2005 10:28 ET

Chordiant to Showcase Process-Driven Card Solutions at the 17th Annual Card Forum and Expo

Chordiant Demonstrates How to Reduce Operational Costs and Improve Customer Satisfaction for Card Issuers, Retail Banks and Financial Services Enterprises

CHAMPIONS GATE, FL -- (MARKET WIRE) -- May 4, 2005 -- Chordiant Software, Inc. (NASDAQ: CHRDE), the solutions leader in automating and managing operational business processes for leading service-driven organizations, today announced it will demonstrate its process-driven application set for the card services industry at the 17th Annual Card Forum and Expo being held at the Omni Orlando Resort from May, 4 - 6, 2005. This conference is the premier event for the top issuing institutions across all financial sectors to learn about the latest best practices, research and methodologies and technology advancements focusing on Credit, Debit, Pre-paid/Stored Value and Loyalty Marketing.

Chordiant will demonstrate its complete Card Services application set that is specifically designed to streamline customer servicing, increase customer satisfaction and retention, and reduce credit and lending risk through the application of predictive analytics, improved marketing segmentation and delivery, and process-driven applications for customer sales and service. One aspect of the solution is the Disputes and Chargeback module that addresses customer-related card disputes and chargebacks, including support for critical front- and back-office processes as well as the specialized processes commonly associated with different types of disputes including contact history, chargebacks, arbitration and compliance.

Because Chordiant solutions can integrate with and leverage existing data, applications, systems and processes, card issuers can modernize their card servicing capabilities quickly and easily, thereby mitigating deployment risk. In addition, Chordiant's Card Services application set reuses common business and system services across different lines of business and channels of communication. This ability can significantly reduce deployment time and the overall costs of project delivery. It also enables business owners, rather than IT programmers to change rules, processes and interaction methodologies quickly and easily, increasing the agility of the business.

"Dispute and Chargeback is just one business process module offered by Chordiant. We enable the implementation of over 80 process models within the solution set, covering the main processes found in the card environment," said Don Morrison, President of Chordiant Software. "These process models and servicing applications designed specifically for card issuers and processors can be used to unify the customer experience and reduce error rates and inefficiencies in the contact center as well as the back-office."

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRDE) solutions automate and manage operational business processes for leading service-driven global organizations in retail finance, telecommunications and consumer direct industries. Chordiant orchestrates the unique processes of an organization from the point of customer interaction, through the front and back offices to multiple transactional systems, corporate applications and data stores. Our solutions integrate existing infrastructure to orchestrate the assembly, enhancement and delivery of optimal role based business processes to the appropriate channels. Business value is realized through improved employee productivity, savings in operational costs, and increased business adaptability. Headquartered in Cupertino, California, Chordiant maintains offices in Boston, MA; Mahwah, NJ, Manchester, NH, New York City; London; Paris; Amsterdam; and Munich.

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This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Transition Report on Form 10-K/T and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

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