SOURCE: Chordiant Software

March 01, 2005 05:00 ET

Chordiant to Unveil New Decision Management Solution at CeBIT 2005

Combination of Predictive Models, Business Rules and Processes Combine to Create Powerful Recommendation Advisory Capabilities

MUNICH, GERMANY -- (MARKET WIRE) -- March 1, 2005 -- Chordiant Software, Inc. (NASDAQ: CHRDE) today announced that it will unveil its new Customer Decision Management solution at CeBIT 2005 in Hannover, from 10th to 16th March 2005, on the IBM stand in Hall 4, stand A12. The enterprise software ensures that customer facing representatives are provided with the next best action to take for each interaction to maximize revenue opportunities and increase customer value, while minimizing business risk. The solution is designed for global enterprises in the business to consumer sector, including the telecommunications, retail finance and consumer direct industries.

O2, the mobile telephony provider in the UK, is one of Chordiant's first customers to use the Chordiant Decision Management solution. "Interaction with our customers is one of our most important business concerns," says Aly Richards, Head of CRM Strategy and Architecture at O2. "With the new Chordiant solution, we are in a position to make the right decisions in real-time, which are in harmony with the customers' requests and our business objectives."

These new applications use predictive analytics to create models which are then combined with an enterprise's unique business rules and processes in order to determine the next best personalized recommendation for each customer. Real-time decisions are made that are consistent with overall business objectives, potentially transforming any service contact into a revenue stream. Chordiant's Decision Management solution is compatible with many 3rd party and legacy systems, enabling organizations to further leverage existing assets and reduce total cost of ownership.

"Chordiant will take advantage of this year's CeBIT event to demonstrate how real-time decisioning can truly establish the right proposal for the right customer at the right time and via the right channel," says Jürgen Neubauer, CEO of Chordiant Software GmbH in Munich. "This software suite expands our process-driven customer management solutions portfolio with state-of-the-art recommendation advisory capabilities that ensure that the next best action occurs consistently when managing customers. This is of specific interest to telecommunications and other business-to-consumer companies in creating new revenue opportunities in service lines of business, improving the customer experience and creating sustainable competitive advantage."

About Chordiant Software, Inc.

Chordiant (NASDAQ: CHRDE) solutions automate and manage operational business processes for leading service-driven global organisations in retail finance, telecommunications and consumer direct industries. Chordiant orchestrates the unique processes of an organisation from the point of customer interaction, through the front and back offices to multiple transactional systems, corporate applications and data stores. Our solutions integrate existing infrastructure to orchestrate the assembly, enhancement and delivery of optimal role based business processes to the appropriate channels. Business value is realised through improved employee productivity, savings in operational costs, and increased business adaptability. Headquartered in Cupertino, California, Chordiant maintains offices in Boston; Mahwah, N.J.; Manchester, N.H.; New York City; London; Paris; Amsterdam; and Munich.

Safe Harbor

This news release includes "forward-looking statements" that are subject to risks, uncertainties and other factors that could cause actual results or outcomes to differ materially from those contemplated by the forward-looking statements. Forward-looking statements in this release are generally identified by words, such as "believes," "anticipates," "plans," "expects," "will," "would," "guidance," "projects" and similar expressions, which are intended to identify forward-looking statements. There are a number of important factors that could cause the results of Chordiant to differ materially from those indicated by these forward-looking statements, including, among others, potential difficulties in the assimilation of operations, strategies, technologies, personnel and products of acquired companies and technologies, the impact of perceived or actual weakening of economic conditions on customers' and prospective customers' spending on Chordiant software and services; quarterly fluctuations in Chordiant's revenues or other operating results; failure by Chordiant to meet financial expectations of analysts and investors, including failure resulting from significant reductions in demand from earlier anticipated levels; risks related to market acceptance of Chordiant's products; customization and deployment delays or errors associated with Chordiant products; impact of long sales and implementation cycles for certain Chordiant products; reliance by Chordiant on a limited number of customers for a majority of its revenues; Chordiant's need to retain and enhance business relationships with systems integrators and other parties; Chordiant's use in its products of third-party software; activities by Chordiant and others regarding protection of intellectual property; and competitors' release of competitive products and other actions. Further information on potential factors that could affect the financial results of Chordiant are included in risks detailed from time to time in Chordiant's Securities and Exchange Commission filings, including without limitation Chordiant's Annual Report on Form 10-K as amended and Quarterly Reports filed on Form 10-Q. These filings are available on a Web site maintained by the Securities and Exchange Commission at Chordiant does not undertake an obligation to update forward-looking or other statements in this release.

Chordiant and the Chordiant logo are registered trademarks of Chordiant Software, Inc. All other trademarks and registered trademarks are the properties of their respective owners.

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