SOURCE: Cicero Inc.

Customer Experience Management, Desktop Integration, Unified Desktop Solutions

July 13, 2010 09:30 ET

Cicero Announces OEM Agreement With dvsAnalytics, Inc.

Cicero's Technology Bundled With dvsAnalytics' Encore Technology Suite

CARY, NC--(Marketwire - July 13, 2010) -  Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that it has signed an OEM agreement with dvsAnalytics, Inc., a leading provider of data, video, speech recording and analytics. Under the agreement, dvsAnalytics will bundle Cicero's desktop integration and automation technology as part of its Encore™ Technology Suite. 

The new bundled solution will allow dvsAnalytics to monitor for specific end user activity and collect it as part of their Workforce Optimization and Performance Management solutions. The Cicero technology will also indentify the application screen(s) that are brought into user focus and provide updated data to the Encore application for analysis and reporting. 

dvsAnalytics' Encore Technology Suite incorporates voice recording, screen recording, quality management, and performance management to provide organizations with a 360 degree view of the customer experience. Encore helps improve employee performance and business processes, enhance service levels, and identify training opportunities.

"Cicero's unique ability to monitor and capture end user activity for desktop applications enhances our ability to provide additional real-time management and auditing capabilities," said Kathleen Kelly, CEO of dvsAnalytics. "By incorporating Cicero technology, we can further help our customers identify areas to improve business processes and performance."

"We look forward to working with dvsAnalytics in bringing new capabilities to their Encore products to improve agent productivity, reduce costs, and deliver better insight into contact center operations," stated Mike Garner, Chief Customer Officer of Cicero.

About dvsAnalytics
dvsAnalytics (formerly TDI, Inc.) is a leading provider of agent productivity and analytics solutions for enterprises and contact centers. Its award-winning technology, Encore, brings together voices and screen recording, quality monitoring, performance management, coaching, and reporting into a unified solution for analyzing customer interactions, capturing business intelligence, and enhancing the customer experience. For more information, contact Rachel Sauerbrey at 480.538.7744 or visit www.dvsAnalytics.com.

About Cicero Inc.
Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • For dvsAnalytics, Inc.:
    Rachel Sauerbrey
    Marketing Communications Manager
    Email Contact
    480.538.7744

    For Cicero Inc.:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092