SOURCE: Cicero Inc.

Cicero Inc.

May 18, 2011 11:29 ET

Cicero and Co-nexus Introduce Desktop Analytics Solution at International Avaya User Group Conference

Solution Provides Visibility Into Desktop Activity for Process Improvement and Cost Reduction

CARY, NC--(Marketwire - May 18, 2011) - Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, and Co-nexus, a leader in contact center recording and quality monitoring today announced that will be introducing a new desktop analytics product called Cicero XM Discovery. The offering will be added to Co-nexus' CXM Call Recording and Quality Monitoring Solution to provide new insight into how work is performed by capturing information about desktop applications and how they are used.

Cicero XM Discovery, Customer Interaction Solutions Magazine's 2010 Product of the Year, includes information about the applications and windows that a user works with, the web pages they visit, when data is cut or copied, print screens, and much more. This usage data enables business analysts to gain a deeper understanding of the frequency and time spent on particular tasks and how applications are used to target areas for process improvement, increasing end-user productivity, and reducing costs. Cicero XM Discovery comes with a set of pre-configured reports and a user-defined dashboard that can be accessed in a browser with a secure connection.

Co-nexus and Cicero join more than 6,000 members of the International Avaya User Group (IAUG) for the annual conference in Las Vegas. The IAUG Conference 2011 is one of the world's largest communications technology events with more than 200 educational workshops and 130 solution providers in one open forum. Visit Co-nexus and Cicero at booth #1000 to learn more about Cicero XM Discovery.

For more information about IAUG, please visit www.iaug.org.

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com.

Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092