CARY, NC--(Marketwired - Feb 5, 2014) - Cicero Inc. (OTCBB: CICN), a leading provider of customer experience management and desktop integration solutions, announced today that Cicero Discovery™ has received the 2014 Product of the Year Award from TMC's CUSTOMER Magazine.
Cicero Discovery is an agile and easily configurable tool to collect activity and application performance data and track business objects across time and multiple users, as well as measure against defined expected business process flow, for either analysis or to feed a third party application. Cicero Discovery gathers data about user activities: the business processes they follow, the applications they run and how those applications are used, and the computer and network performance details. This data can be collected and stored centrally and can be tracked both in real-time and for historical reporting.
Cicero customers and partners are using Cicero Discovery to:
- Identify process bottlenecks and target areas for automation
- Measure idle time, time spent on certain processes, and repetitive and manual tasks
- Monitor and control for compliance issues such as PCI, HIPAA and other business rules
- Identify data entry issues and training deficiencies
- Identify and achieve maximum potential for business processes
- Measure application and network performance to identify areas of improvement
"The ability to isolate specific drivers of wasted customer and employee effort is nothing short of game-changing for organizations looking to ensure productivity gains outpace their respective cost of capital," stated Mr. Garner, Chief Customer Officer at Cicero. "We're honored that CUSTOMER Magazine believes Cicero Discovery stands out in this innovative service technology field."
TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
About Cicero Inc.
Cicero® provides desktop activity intelligence and improvement software that enables companies to monitor people, processes, and technology, to identify areas for improvement, and to implement change using existing technologies. Cicero Discovery™ is used to collect any activity and track business objects across time and across multiple users as well as support big data initiatives by capturing the customer journey at various touch points within an organization. Cicero XM® improves contact center and back office performance by integrating, automating, and presenting information. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at www.ciceroinc.com.
©2014 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero EDGE™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.