SOURCE: Cicero Inc.

Cicero Inc.

January 13, 2015 09:30 ET

Cicero Discovery™ Named TMC's CUSTOMER Magazine's 2015 Product of the Year

Software Maps Employee Effort, Highlights Areas for Improvement in Contact Centers and Back Office

CARY, NC--(Marketwired - Jan 13, 2015) - Cicero Inc. (OTCBB: CICN), a leading provider of activity intelligence and improvement software for the back office and contact center, announced today that Cicero Discovery™ has received the 2015 Product of the Year Award from TMC's CUSTOMER Magazine.

Cicero Discovery software provides activity intelligence by capturing, storing, and reporting activities and events across applications to map employee effort and highlight areas of improvement in business processes, compliance, training, and application utilization. Cicero customers and partners are using Cicero Discovery to:

  • Identify process bottlenecks and target areas for automation
  • Measure idle time and time spent on certain tasks
  • Discover repetitive and manual tasks such as cut/copy and paste
  • Monitor for compliance issues and other business rules
  • Identify data entry issues and training needs

"The high correlation between customer effort and loyalty has more businesses looking at how work actually happens to get the customer's need addressed. Our clients are identifying new opportunities to automate tasks and address compliance, training, and business process issues that in turn, lead to less employee and customer effort," stated Mike Garner, Chief Customer Officer at Cicero. "We're honored that CUSTOMER Magazine believes Cicero Discovery stands out in this innovative service technology field."

TMC's CUSTOMER Magazine
TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.

About Cicero Inc.
Cicero provides process analytics and automation solutions that help organizations isolate process issues and automate employee tasks in the contact center and back office. Leveraging a suite of sensors, Cicero Discovery provides desktop analytics by collecting activity data and mapping employee effort to highlight areas for improvement in business processes, compliance, training and application utilization. Business analysts and IT then target these areas with Cicero Discovery Automation to automate tasks and simplify employee work. By realizing and removing the barriers to productivity, customers such as Nationwide and UBS use Cicero solutions to build enterprise value by improving performance, reducing cost, and transforming the employee and customer experience. Learn more at www.ciceroinc.com

©2015 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero Discovery Sensor™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • TMC Contact
    Rebecca Conyngham
    Marketing Manager
    203-852-6800, ext. 287
    Email Contact

    Cicero Contact
    Keith Anderson
    Director, Communications and Marketing
    919-380-5092
    Email Contact