SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

April 05, 2011 09:30 ET

Cicero Inc. Expands Growth in Financial Services Sector With Two New Customers

CARY, NC--(Marketwire - April 5, 2011) - Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that a Global Fortune 500 financial institution and a U.S. regional bank have each signed agreements to use Cicero XM software products and services to provide intelligent unified desktop solutions for their customer service operations and throughout their enterprises. Leveraging existing applications, the new solutions will capture desktop activities, automate processes, provide user guidance, and display composite views of information to improve user productivity and the customer experience.

Cicero XM is award-winning Customer Experience Management (CEM) software that simplifies workflow, automates tasks, and automatically shares data between any data sources from back office to desktop servicing solutions. It does not require taking away or hiding users' access to existing applications but rather simplifies, extends, and automates processes using those applications while allowing new data sources to be simply and rapidly integrated. In addition, Cicero XM features a set of intuitive tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar.

"Today our Cicero XM products are being used to address a wide array of productivity and customer experience gaps. Whether a customer-facing employee at a branch could use a quick view into the last 90 days of account activity or a back-office operation can leverage information gathered from the web to auto-populate loan or account forms, this ability to get the information you need, when you need it and how you need it, is significantly reducing the amount of effort needed by customers and employees alike to make good decisions and resolve issues," said Mike Garner, Chief Customer Officer at Cicero. "We are pleased to be adding two new customers in financial services to our growing client list."

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact