SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

September 14, 2010 10:41 ET

Cicero Inc. Receives 2010 TMC Labs Innovation Award

CARY, NC--(Marketwire - September 14, 2010) -  Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that it has received a 2010 TMC Labs Innovation Award from Technology Marketing Corporation's Customer Interaction Solutions magazine for its Cicero XM™ Suite.

Cicero XM is a Customer Experience Management (CEM) solution for contact centers and the enterprise. Cicero XM simplifies workflow, automates tasks, and automatically shares data between any applications from back office to desktop servicing solutions. Cicero XM features tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar. The result is a highly efficient, smart desktop that not only improves business user productivity but can also be quickly and easily changed to address ongoing business challenges.

Using Cicero XM, companies are:

  • Integrating desktop applications, thereby eliminating copying and pasting of data
  • Instantly providing a 360° view of relevant customer information
  • Streamlining screen navigation with a smart desktop that can include composite screens
  • Taking current context and dynamically guiding agents to the next best action or recommendation
  • Reducing up to 90% of the traditional time and cost of desktop change control

"Cicero deserves this great honor for creating a ground-breaking solution. Cicero has demonstrated raw innovation and offers unique features," said Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from Cicero as they continue to contribute to the future of the CRM and call center marketplace."

About Cicero Inc.
Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

About TMC
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces ITEXPO; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance). For more information about TMC, visit www.tmcnet.com.

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Cicero Contact
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092

    TMC Contact
    Jan Pierret
    Marketing Manager
    203-852-6800 ext. 228
    Email Contact