SOURCE: Cicero Inc.

Customer Experience Management, Desktop Integration, Unified Desktop Solutions

February 23, 2010 11:00 ET

Cicero Inc. Sponsors 2010 Call Center and MTM Conference

CARY, NC--(Marketwire - February 23, 2010) - Cicero Inc. (OTCBB: CICN), a leading provider of customer experience management and desktop integration solutions, announced today their sponsorship of the 2010 Call Center and MTM Conference at the Grand American Hotel in Salt Lake City on March 7-10, 2010.

At the conference nearly 300 call center, telecommunications, and customer service managers as well as operations executives will meet for educational sessions to discuss current issues and best practices. During the event, Cicero will share its expertise in creating both efficiency and effectiveness at the Customer Service Representative's (CSR) desktop while improving the customer experience in Fortune 500 healthcare customer service, especially during open enrollment time. In particular, Cicero has been focused on providing the following benefits in the Payer sector:

--   20% to 50% increase in CSR productivity by eliminating copying and
     pasting of data and automating processes regardless of the application
     type
--   10% to 30% reduction in training time for new hire and seasoned CSRs
--   30% increase in CSR retention
--   20% increase in CSR quality assurance scores
--   Empowering call center with agility to respond to business needs
--   Decreasing dependence on overburdened IT resources
--   Provides a single and consistent view of the customer

"Customer service centers at healthcare insurance companies are confronted with serious challenges from meeting the demands of open enrollment to enforcing rules for compliance," said Mike Garner, Chief Customer Officer. "Using technology to improve efficiency and effectiveness in the service center is critical to remain competitive and deliver a superior customer experience. We look forward to discussing these issues, best practices, and our experience in delivering solutions to insurance providers."

About Cicero Inc.

Cicero, Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations. Cicero's XM technology delivers this capability via a unique and innovative combination of integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Learn more about Cicero at www.ciceroinc.com.

Cicero, Cicero Integrator, and Cicero XM are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092