SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

April 06, 2011 09:30 ET

Cicero Inc. Wins the American Teleservices Association 2011 Technovation Award

Cicero XM Honored for Delivering a Smart Desktop to Improve Employee Productivity and the Customer Experience

CARY, NC--(Marketwire - April 6, 2011) - Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, was honored by the American Teleservices Association (ATA) with a Technovation award for its Cicero XM product. Cicero XM was judged by a panel of representatives from the software and contact center operations industries to have provided an innovative solution to gain visibility into what is happening at an employee's desktop, identify opportunities for improvement, and deliver a fast, iterative approach to streamlining how work happens.

Cicero XM is Customer Experience Management (CEM) software that simplifies workflow, automates tasks, and automatically shares data between any data sources from back office to desktop servicing solutions. It does not require taking away or hiding users' access to existing applications but rather simplifies, extends, and automates processes using those applications while allowing new data sources to be simply and rapidly integrated. In addition, Cicero XM features tools to create a modular, customizable interface, scripting or user guidance, screen pops, new composite applications, and a powerful toolbar. The result is a highly efficient, Smart Desktop that has been proven to:

  • Increase productivity 30%
  • Shorten training time 20% for new hires
  • Increase employee retention by 30%
  • Increase quality assurance scores 20%
  • Enforce compliance by masking data
  • Reduce the effort, time and cost of change control by up to 90%
  • Provide a 360-degree view of the customer on one screen

"Each year we recognize companies that are committed to making advances in technology and raising the level of service for consumers around the world," comments Phil Grudzinski, ATA Board Chair. "We are proud to recognize member company, Cicero Inc., for their innovative customer experience management software, Cicero XM."

"We are pleased that Cicero XM continues to be identified as an innovative software product as evidenced in several recent awards and analyst reviews," stated Mike Garner, Chief Customer Officer at Cicero. "It is a special honor to receive this Technovation award and be recognized by the ATA panel of contact center leaders who are charged with serving customers faster, more accurately and profitably, day in and day out."

American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. ATA members include companies with inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support. ATA provides leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers. Members benefit from the ATA's strong advocacy at the national and state level; advanced and timely educational opportunities and business-building events; advocacy and support in the public realm; and rich and trusted resources for Teleservices professionals.

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control, eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact