SOURCE: Cicero Inc.

Cicero Inc.

March 06, 2012 09:30 ET

Cicero Named Leading Vendor in Desktop Analytics by DMG Consulting

New Desktop Analytics Product and Market Report Released

CARY, NC--(Marketwire - Mar 6, 2012) - Cicero Inc. (OTCBB: CICN), a provider of customer experience management and smart desktop solutions, announced today that it has been featured in DMG Consulting's new Desktop Analytics Product and Market Report. The new report defines Desktop Analytics (DA), provides an in-depth analysis of the technology, its uses and benefits, and examines the DA market.

"Desktop analytics solutions address three critical challenges confronting businesses. They capture, measure and analyze all activities that employees perform at their desktop; provide real-time guidance to front and back office staff; and deliver process automation and workflow to improve the performance of agents and back office personnel. These solutions are highly valuable for both contact center and back office processing groups due to their ability to greatly enhance the customer experience while making quantifiable contributions to an enterprises top and bottom line," stated Donna Fluss, President of DMG Consulting. "This 183-page industry Report explains how companies can use Desktop Analytics solutions to greatly improve their performance. It provides use cases, benefits, ROI, and best practices as well as an in-depth analysis of market competitors, including Cicero. The Report is designed to help contact center, back-office and IT decision-makers identify, assess and select an appropriate DA application for their business."

"Making work easier should be a top priority of any company that is interested in improving how customers are served and work is accomplished across the enterprise. You can't make work easier and customers happier if you don't know the intimacies of what is going on at the desktop. Our focus is on quickly and accurately collecting data about how this work happens at the desktop and then delivering it to customers so they can make informed decisions," said Mike Garner, Chief Customer Officer of Cicero. "We are impressed with the thoroughness of the DMG report and extremely pleased to be ranked as one of the leading vendors in this critical market segment."

Cicero provides a complete solution set focused on collecting desktop information, assessing composition and activity, Finding and analyzing problems and bottlenecks and fixing them across all levels of end users. Using Cicero's Desktop Analytics product, Cicero XM Discovery, companies can capture and collect data about composition, user activities and application performance to 'find and fix' process bottlenecks and technical problems across the enterprise. This data enables IT to see what applications are used, conflicts, memory issues, web application response times, and other areas for improvement. Business analysts can use the data to gain a deeper understanding of efficiencies, productivity and compliance, the frequency and time spent on particular tasks and how applications are used to target areas for process improvement.

Cicero XM Discovery is part of the Cicero XM product line, Cicero's Award-winning suite of solutions for Customer Experience Management and Customer Interaction Management.

For more information about DMG's Desktop Analytics Product and Market Report, visit http://www.dmgconsult.com/services/cca.asp or contact Deborah Navarra at deborah.navarra@dmgconsult.com.

About Cicero
Cicero provides smart desktop solutions that enable transformation of enterprise interactions across organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits. Learn more at www.ciceroinc.com.

Cicero, Cicero XM, Cicero XM Discovery, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

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