CARY, NC--(Marketwired - Jul 10, 2013) - Cicero Inc. (OTCBB: CICN), a provider of business performance software for desktops and mobile devices, today announced that it has been named a Hot Vendor in Ventana Research's 2013 Value Index for Agent Desktop Management.
Ventana Research recent benchmark studies have shown that the most mature companies delivering customer service have deployed "a unified agent desktop system that makes the agents' work both more efficient and more effective." During the past year Ventana Research has evaluated vendors in the unified agent desktop space in seven categories: usability, manageability, reliability, capability, adaptability, validation, and total cost of ownership/return on investment. Using this data, they placed vendors on a scale from minimally valuable or Frigid, to very valuable, or Hot to represent significant value to potential buyers. Cicero's offering, Cicero XM, was rated Hot for its capabilities in delivering a smart or intelligent agent desktop solution in customer service organizations.
"Customer service and call centers agents face many challenges as they seek to support more channels of communication and the distribution of handling interactions from multiple sites," says Richard Snow, VP and Global Research Director, Ventana Research. "The key is to create a more unified system that allows managers to react quickly to customers' needs. Cicero should be congratulated for its ranking as a 'Hot' vendor, demonstrating its commitment to providing agents with technology for a better desktop and to improving the overall customer experience."
The "Ventana Research Value Index: Agent Desktop Management" is an analytic representation of the assessment of how well vendors' offerings meet buyers' requirements for software that enables and support agent desktop management. To learn more visit http://www.ventanaresearch.com/admvalueindex/.
"Research has shown that the primary impediment to delivering a consistent quality customer experience has been the difficult, unstructured desktop environment. Cicero XM tackles this problem by simplifying and organizing the desktop with capabilities such as workflow automation, application integration, real time agent guidance and composite views," said Mike Garner, Chief Customer Officer at Cicero. "We are very excited to have one of the most trusted names in business and technology research conclude that our solutions provide significant value in the agent desktop management space."
About Ventana Research
Ventana Research is the most authoritative and respected benchmark business technology research and advisory services firm. We provide insight and expert guidance on mainstream and disruptive technologies through a unique set of research-based offerings including benchmark research and technology evaluation assessments, education workshops and our research and advisory services, Ventana On-Demand. Our unparalleled understanding of the role of technology in optimizing business processes and performance and our best practices guidance are rooted in our rigorous research-based benchmarking of people, processes, information and technology across business and IT functions in every industry. This benchmark research plus our market coverage and in-depth knowledge of hundreds of technology providers means we can deliver education and expertise to our clients to increase the value they derive from technology investments while reducing time, cost and risk. For more information visit www.ventanaresearch.com
About Cicero Inc.
Cicero® provides business performance software that enables companies to monitor and improve their existing technologies to deliver smart, integrated, and secure solutions at employees' desktops and mobile devices. Using Cicero EDGE™, global customers are addressing the challenges of security, compatibility, and usability by leveraging existing applications and delivering integrated enterprise mobility at the fraction of time and cost as other approaches. Others use Cicero XM® to improve contact center and back office performance by integrating, automating, and presenting information with smart desktops. Cicero customers and partners also use Cicero Discovery™ analytics to collect activity and application performance data and track business objects across time and across multiple users as well as to measure against defined business process workflows for analysis and/or to feed third party applications. Learn more at www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United Desktop, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.