SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

March 21, 2011 09:30 ET

Cicero Releases Cicero XM™ 2.0 to Deliver Next Generation Smart Desktop

New Release Delivers Unique Capabilities for Enhanced Customer Contact Experience Management

CARY, NC--(Marketwire - March 21, 2011) - Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced that Cicero XM 2.0 is commercially available to customers delivering a smart unified desktop that not only improves employee productivity but can also be quickly and easily changed to address ongoing business challenges.

Cicero XM technology helps companies transform their customer interactions by simplifying workflow, automating tasks, providing context-sensitive scripting and automatically sharing data between applications, while leveraging existing IT investments. Cicero XM 2.0, short for Cicero Experience Management, includes:

  • Centralized data store and analytics with support for Microsoft SQL Server 2005, 2008 R2 and Oracle 11g RDBMS
  • Centralized Single Sign-On
  • Server-based CTI option
  • Command Center enhancements for Agent Scorecard, Agent Presence, Internal Messaging and RESTful call transfers
  • Enhanced, centralized reporting based on the award winning Cicero XM™ Discovery platform.

"With over a third of the contact center market currently looking to customize their employee desktops without costly CRM replacements or coding efforts, we're proud to announce the easiest and most complete interaction management product ever," said Mike Garner, Chief Customer Officer at Cicero. "Our team has delivered smart desktop solutions to hundreds of thousands of workers over the past 5 years - and every one of those solutions would have been faster, easier and more powerful had Cicero XM 2.0 been available."

"The advancements we've made in 'ease of use,' for both IT and Operations groups, should have us winning more than our fair share of this growing intelligent desktop market precisely because our products help our customers win more than their fair share of the markets they serve," added Mr. Garner. "Earning both the 'Technovation Award' presented by the American Teleservices Association and the 'Hot Vendor' designation from Ventana Research in just the past month, has us thinking we're on the right track."

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092