SOURCE: Cicero Inc.

Cicero Inc.

November 12, 2014 09:30 ET

Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

Solution to Provide Compliance Monitoring and Enforcement With Automated Processes

CARY, NC--(Marketwired - Nov 12, 2014) - Cicero Inc. (OTCBB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees.

Cicero Discovery software provides Desktop Activity Intelligence (DAI) by capturing, storing, and reporting activities and events across applications in order to measure and manage how people, processes, and technology work together in the contact center. Cicero Discovery consists of six desktop sensors: Session, System, Activity, Business Data, Business Process, and Microsoft Outlook®. These sensors capture various data and can be configurable using a centralized management tool.

Cicero Discovery empowers corporations and government agencies to effectively monitor information in applications and business systems to meet compliance and other business requirements. Ideal for compliance managers, risk managers, and other areas requiring compliance monitoring, Cicero Discovery sensors provide real time information for actively identifying issues and enforcing regulations across applications. Cicero Discovery can then publish the results, send alerts, or trigger additional configured automations. 

Cicero customers and partners are using Cicero Discovery to:

  • Proactively monitor systems to identify potential problems before they occur
  • Create rules to monitor specific compliance and business requirements such as HIPAA and PCI-DSS
  • Enforce business rules such as those required in banking and securities transactions
  • Report on specific issues such as when employees use USB drives, copy a Social Security number, etc.
  • Send alerts to supervisors when then there are compliance or business rule violations

"Cicero technology has now been deployed to thousands of employees in the largest financial institutions and services companies in the world," said Mike Garner, Chief Customer Officer at Cicero. "Our customers are getting access to valuable data in order to target compliance, training, and business process improvement issues where they are occurring -- at the employee's desktops. We are pleased to be adding yet another major player in financial services to our client list."

About Cicero Inc.
Cicero provides desktop activity intelligence and improvement software to measure and manage how people, processes, and technology work together in the contact center and back office. Leveraging a suite of "sensors," Cicero Discovery's desktop analytics software collects any desktop activity and supports Big Data initiatives by capturing the customer journey at various touch points. This allows organizations to focus on areas for improvement in business processes, compliance, training, and application usage. Cicero helps customers such as Nationwide and UBS perform to their potential and rapidly build enterprise value by reducing cost, improving operations and increasing employee productivity. Learn more at

©2014 Cicero, Inc. All rights reserved. Cicero®, Cicero XM®, Cicero Discovery™, Cicero Discovery Sensor™, United Desktop®, and United Data Model® are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Cicero Contact
    Keith Anderson
    Director, Communications and Marketing
    Email Contact