SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

December 01, 2010 09:30 ET

Cicero Selected to Deliver Smart Desktop Solution

Major Payment Processing and Information Management Solution Provider to Deploy Cicero XM Enterprise™

CARY, NC--(Marketwire - December 1, 2010) - Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that a major payment processing and information management solution provider has signed a new product and services agreement to use Cicero's XM Enterprise™ software solutions to optimize desktops in its customer service centers. Under the agreement, Cicero will work with the customer to design, build, and deploy the unified desktop solution as well as train the customer's employees how to build and modify their own Cicero XM solutions for true self-sufficiency.

Cicero XM™ technology helps companies transform their customer interactions by simplifying agent workflow, automating tasks, providing context-sensitive scripting and automatically sharing data between applications, all while leveraging existing IT investments. Cicero XM with its United Data Model™ combines enterprise data from disparate applications and abstracts it to provide the right information to a customer service representative in the context of an interaction. This feature empowers both IT and business analysts to make desktop changes on demand without programming time and risk.

"We are pleased to add another top tier financial services company to our customer base. As with other clients, they see the measurable value in Cicero XM allowing them to build integrated, intelligent desktop solutions easily and responsibly without modifying existing applications," said Mike Garner, Chief Customer Officer at Cicero. "Additionally, Cicero XM allows customers to continually improve the desktop using Cicero XM Studio to add new data sources, change composite views, and deploy new dynamic scripts and prompts. These capabilities markedly lessen the overall effort involved to solve problems and get answers to questions -- promoting revenue and margin growth by driving a higher level of engagement both with customers and employees."

About Cicero Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092