SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

September 15, 2010 10:16 ET

Cicero to Sponsor and Present at 6th Annual Customer Contact 2010, West: A Frost & Sullivan Executive MindXchange

CARY, NC--(Marketwire - September 15, 2010) -  Cicero Inc. (OTCBB: CICN), a global leader in customer experience management and desktop integration solutions, announced today that it is a sponsor at Frost & Sullivan's 6th Annual Customer Contact 2010 West: A Frost & Sullivan Executive MindXchange taking place October 17-20, 2010 in La Jolla, CA. In addition, John Broderick, Chief Executive Officer at Cicero and Neil Crane, Director of Product Strategy at Cicero, will serve as moderators for the Think Tank discussion; 11 Ways to Deliver Expectation +1: The New "Standard" in Customer Service. This is the 7th time Executives of the Company have led sessions at Frost and Sullivan.

Good customer service is the lifeblood of great companies; it is a key component to delivering quality products and services that meet and exceed the expectations of the customer. Due to the experiences that organizations have had with the most recent downturn in the economy and increased competition, the definition of what constitutes "good customer service" has been elevated to a higher level. Companies are being forced to revamp their customer service practices as the competition for dollars is tight and customers expect more for giving you their business. Cicero's interactive session will allow top executives from across the nation to explore innovative approaches to the challenge; methods that can lead businesses to gain more customers and keep the loyalty of existing clients. 

The brands that consumers admire and recommend are those that go one step further and deliver their expectations +1. Cicero's session will help businesses define that "+1" and show them how to create, implement and manage a "+1" experience for customers by engineering a "+1" company culture in terms of Product, People and Process.

This session and other sessions at the 6th Annual Customer Contact 2010, West: A Frost & Sullivan MindXchange presents a unique forum for CEOs and senior executives to network and explore the necessary tools, strategies and best practices that will deliver results. Executives are continuously engaged in sharing fresh, innovative, and practical solutions to stay ahead of the competition and grow faster than the market growth rate.

Past attendees of the Customer Contact MindXchange series have said, "This is a well designed, content-rich event. I am connecting with people and resources that are critical to the challenges that we face as an organization. There is a wealth of knowledge and information sharing that is practical, adaptable and actionable right now!"

For complete agenda information visit www.frost.com/ccw. To register, contact Matthew McSweegan at 516-255-3812 or email him at matthew.mcsweegan@frost.com

About Cicero Inc.
Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at www.ciceroinc.com

About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 40 offices on six continents. To join the Growth Partnership, please visit www.frost.com.

Cicero, Cicero Integrator, Cicero XM, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, and Cicero XM Enterprise are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Company Contact:
    Keith Anderson
    Director of Client Services
    Email Contact
    919-380-5092