SOURCE: Cicero Inc.

Smart Desktop, Customer Experience Management, Desktop Process Optimization

February 07, 2011 09:30 ET

Cicero XM Discovery™ Named Customer Interaction Solutions Magazine's 2010 Product of the Year

Operational Visibility Into Desktop Activity for Compliance and Process Improvement

CARY, NC--(Marketwire - February 7, 2011) - Cicero Inc. (OTCBB: CICN), a leading provider of customer experience management and desktop integration solutions, announced today that Cicero XM Discovery™ has received a 2010 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

Cicero XM Discovery is a lightweight, easily deployable, and configurable product that captures activity at the desktop and records that activity either locally or in a central data store. This data includes information about the applications and windows that a user works with, the web pages they visit, when data is copied and pasted, and more. This usage data enables business analysts to gain a much deeper understanding of the frequency and time spent on particular tasks and how applications are used to target areas for process improvement, increasing end-user productivity, and reducing costs.

Cicero XM Discovery is the latest addition to the Cicero XM product line, Cicero's Award-winning suite of solutions for Customer Experience Management and Customer Interaction Management.

 "The simplicity of the solution is what makes it stand out. A single click installs Discovery on a machine and a quick visit to a secure reports database gives you access to objective desktop and user information, which in turn forms the bedrock of your process and technology improvements. With practically zero effort, you can start to understand and visualize the amount of manual work it takes your employees to access information and perform tasks," stated Mike Garner, Cicero's Chief Customer Officer. "Discovery also lets IT know which applications are performing to specification, inventory their PCs by CPU, Operating System version, RAM, etc., and ascertain the application workhorses and which ones can be shut down to start saving maintenance and testing dollars." 

"Enterprise-wide 'discovery' of the productivity roadblocks at the employee/labor level is nothing short of game-changing for organizations looking to put some distance between employee productivity levels and the cost of capital," added Mr. Garner.

To learn more, contact Keith Anderson at 919-380-5092 or email him at

About Cicero Inc.
Cicero Inc., founded in 1988, provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own. Cicero stands out among other software solutions for its ease of configuration and change control eliminating up to 90% of the change control costs and time, providing the ability to deliver actionable intelligence through efficient combination of telephony and interaction data, and delivering immediate benefits with an ROI in less than 6 months. Learn more at

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit for more information. 

About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation's top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit

Cicero, Cicero Integrator, Cicero XM Integrator, Cicero XM Desktop, Cicero XM Discovery, Cicero XM Enterprise, and United Data Model are trademarks or registered trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.

Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.

Contact Information

  • Cicero Contact:
    Keith Anderson
    Director of Client Services
    Email Contact

    TMC Contact:
    Jan Pierret
    Marketing Manager
    203-852-6800, ext. 228
    Email Contact