SOURCE: Cincom Systems

December 12, 2007 14:43 ET

Cincom Synchrony Receives 2007 Product of the Year Award Presented by Customer Interaction Solutions® Magazine

Honored for Outstanding Innovation

CINCINNATI, OH--(Marketwire - December 12, 2007) - Cincom Systems announces that its Cincom Synchrony™ unified agent desktop and customer experience management software has received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine (, the leading publication covering CRM, call centers and teleservices since 1982.

Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information -- including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touchpoints and enables comprehensive reporting and analytics for improved customer experience management.

"Cincom Synchrony has proven its commitment to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from Cincom Synchrony in the future," said Nadji Tehrani, executive group publisher and editor-in-chief, Customer Interaction Solutions.

The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine.

Cincom Synchrony has earned numerous awards over the past few years including the prestigious Editors Choice Award from Customer Interaction Solutions magazine. Following a hands-on product review in the TMC Lab, the editor commented, "The most advantageous feature of Synchrony is that it integrates all of a company's disparate databases into a single unified interface." Synchrony scored an overall A-rating in the product review.

For more information about the Customer Interaction Solutions' 2007 Product of the Year Awards or any of the TMC media properties, please visit

About Cincom Systems

Cincom delivers and supports innovative software and services to simplify complex business processes. For nearly 40 years, Cincom has empowered thousands of clients worldwide to outperform the competition by providing ways to increase revenue, control cost, minimize risk, and achieve rapid ROI.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to, or visit the company's website at

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

About TMC

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. (* is an company that ranks Web sites by their traffic levels. Neither nor is affiliated with TMCnet.)

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