SOURCE: Cincom Systems

Cincom Systems

September 16, 2010 10:21 ET

Cincom Synchrony Receives 2010 TMC Labs Innovation Award

Customer Experience Management Solution Honored for Innovation

CINCINNATI, OH--(Marketwire - September 16, 2010) -  Worldwide software and services provider, Cincom Systems, Inc., announced today that it has received a 2010 TMC Labs Innovation Award from Customer Interaction Solutions magazine for Cincom Synchrony. Customer Interaction Solutions, published by the Technology Marketing Company (TMC), is the leading magazine covering CRM, Call Centers and Teleservices. The award is given to a select group of vendors who demonstrate innovation, uniqueness and a significant contribution towards improving the industry.

"Cincom has clearly demonstrated to the staff of TMC Labs that Synchrony is truly innovative in the CRM and contact center industries. It is apparent that Synchrony has made significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC.

Cincom Synchrony is a CEM Solution for contact centers that guides winning conversations with customers. It leverages insights about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings CEM strategy to life in a realistic, operational model that grows business while improving operational results.

"We are honored to win this award," said Randy Saunders, program director, Cincom Synchrony Customer Experience Management. "This builds on the numerous awards Cincom Synchrony has received over the years from analysts and editors who recognize the powerful combination of real-time intelligent agent guidance, a unified desktop, a multi-channel contact center, and personalized document creation and follow-up in an adaptable, flexible platform."

The TMC Labs 2010 Innovation Award highlights will be published in the September and October 2010 issues of Customer Interaction Solutions magazine.

About Cincom
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.

About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com

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