SOURCE: Cincom Systems

Cincom Systems

September 01, 2010 10:37 ET

Cincom Synchrony Receives IBM Energy and Utilities Framework Validation

Solution Helps Energy and Utilities Compete and Win on Better Customer Experiences

CINCINNATI, OH--(Marketwire - September 1, 2010) -  Software and services provider Cincom Systems, an IBM Premier Business Partner, announces that Cincom Synchrony, its customer experience management solution, has been validated in IBM's Solution Architecture for Energy and Utilities Framework. The IBM Industry Frameworks are designed to help customers shorten time to value and improve return on investment.

The Solution Architecture for Energy and Utilities Framework is a software platform for the management and integration of a utility's assets and information to help drive business agility and intelligent network transformation. The Framework strengthens line-of-business and IT collaboration by supporting seven software capabilities critical to smarter Energy and Utility solutions, including improved customer experience.

"As more smart energy technologies come online, there is an increased demand for customer service within utility retailers, and the customer inquiries are far more complex. Consumers are no longer passive, they want to participate as they become more and more engaged in understanding and managing their energy usage," said Randy Saunders, program director, Cincom Synchrony Customer Experience Management. "Receiving validation in IBM's Solution Architecture for Energy and Utilities Framework strengthens our ability to help utilities gain competitive advantage through Customer Experience Management (CEM)." 

Cincom Synchrony
Cincom Synchrony is a CEM Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. Learn more about Synchrony and the Energy and Utility Industry.

Cincom is an IBM Premier Business Partner. The two companies have a strong partnership, which began in the late 1960s when Cincom CEO Tom Nies was an IBM Account Executive. Today, Cincom and IBM have over 800 joint customers.

About Cincom
For 41 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.

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