SOURCE: Cincom Systems

July 19, 2005 15:53 ET

Cincom's Intelligent Guided Registration Solution Selected by TriHealth to Streamline Processes, Decrease Errors and Reduce Insurance Claim Denial Rates

CINCINNATI, OH -- (MARKET WIRE) -- July 19, 2005 -- Cincom Systems announces that TriHealth Inc., on behalf of Bethesda Hospital, Inc. and Good Samaritan Hospital of Cincinnati has selected Cincom's Intelligent Guided Registration (IGR) solution to streamline registration processes, decrease errors and reduce insurance claim denial rates.

Using Cincom's IGR Solution, TriHealth will equip the registration staff with access to real-time decision support, guide the selection of insurance plans and assist in other collection of information such as Medicare Secondary Payer questions.

The improved process will:

--  Reduce registration data errors
--  Reduce claim payment delays
--  Reduce denial rework efforts
--  Will improve registrar compliance
--  Streamline training
--  Increase employee satisfaction resulting in a decrease in staff
Yvonne Focke, RN, BSN, MBA, Director of Access & Care Management for TriHealth, comments 'Cincom has demonstrated that they understand our specific problems as we attempt to capture and enter accurate information. They can deliver an innovative solution that adds specific value with no need to interfere with our existing systems.'

Yvonne further comments that 'the constant change of our complex payer environment requires healthcare providers to ask their registration staff to understand and remember a myriad of details not covered by the Health Information System (HIS) or registration system. The Cincom IGR solution will capture and personalize these business rules and special case details into a solution that guides registrars to ask the right questions at the right time.'

'Our registrars at TriHealth cannot remember every special variation they encounter in a given day. The Cincom IGR solution prompts and assists with compliance of payer rule changes and details. Every Director of Patient Access or Registration will welcome this solution as a valuable addition to their existing systems.'

Cincom's IGR Solution helps Healthcare Providers prevent front-end errors, thus avoiding denials and ultimately reducing rework. It enhances the existing registration systems by empowering registrars with the ability to gather and process the correct patient and insurance information without relying solely on memory.

According to John Mangan, Healthcare Business Development, Cincom's IGR solution is a win-win-win for TriHealth:

--  Better registration services for patients
--  Performance improvement for registrars
--  Denial avoidance to impact the bottom line

About TriHealth

The mission of TriHealth is to improve the health status of the people it serves, and its vision is to set the pace as a financially strong health care operating company that services one in four people in the Ohio, Kentucky and Indiana Tri-State region.

With more than 7,000 employees, 2,000 physicians and 1,600 volunteers dedicated to delivering personalized, compassionate care, TriHealth performs in excess of 2,500 registrations a day.

About Cincom

For nearly 40 years, Cincom's software and services have helped thousands of clients worldwide simplify the management of complex business processes. Cincom specializes in the five areas of business where simplification brings the greatest value to managers who want to grow revenue, control costs, minimize risk, and achieve rapid ROI better than their competitors.

Cincom serves thousands of clients on six continents including BlueCross BlueShield, BJC Healthcare, Citibank, Mayo Clinic, Northwestern Mutual and Penn State University.

For more information about Cincom's products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to, or visit the company's website at

CINCOM and The World's Most Experienced Software Company are trademarks or registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

© 2005 Cincom Systems, Inc. All Rights Reserved

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