SOURCE: Cincom Systems, Inc.

May 19, 2006 11:04 ET

Cincom's Quote-to-Order Sales Configurator Recognized by Technology Analyst

Strengths: Proven Track Record, Customer Service, Flexibility

SAVANNAH, GA -- (MARKET WIRE) -- May 19, 2006 --Cincom Systems announced today that technology research firm Gartner, Inc. lists Cincom's Sales Configurator Solution (SCS) as "promising" in the Gartner's MarketScope for Sales Configuration, 2Q06.

Cincom's Sales Configuration Solution is part of the company's Quote-to-Order Solutions that are designed to help complex manufacturers manage a range of front-office processes, such as quoting, guided selling, and product configuration.

The MarketScope report provides guidance for companies that use or are seeking to purchase a sales configurator solution based upon the criteria of: overall viability of company, customer experience, and product/service.

Proven Track Record

To be included in Gartner's MarketScope report, companies need to have a sales configuration offering with a proven two-year track record of delivering production sales configuration systems to multiple clients.

Flexibility to Match Customers' Processes

Cincom SCS has an intuitive, flexible maintenance environment for developing and managing product configuration rules for all manufacturing styles.

Customer Service

For nearly 40 years, clients have found that Cincom provides quality support and implementation services. The latest customer survey of 368 Cincom clients, including all responses for all calls, for all products in the U.S. and Canada revealed a:

--  100% on-time response rate for "severity 1" (business-critical)
    customer-service issues, and
--  92% of customers would recommend Cincom software to another company.
Making Complex Selling Simple

"We've proven with our SCS that we can execute and have the customer references to back it up. For one customer, we reduced their lead times on critical order components from four to six weeks to hours," said Ian Lockwood, Director Business Development, Cincom Manufacturing Business Solutions.

Reduce Complexity

Sales configuration systems are used to configure ship-to-order, assemble-to-order, and engineer-to-order products as well as non-product information such as pricing, discounts, and customized financing plans. Sales configurators reduce complexity and improve productivity by helping salespeople match customer needs to unique products and service offerings. "Cincom has been successfully providing these types of capabilities to complex manufacturers for years, and are now working to bring additional customer-facing solutions to the market," Lockwood concludes.

About Cincom Manufacturing Business Solutions

Cincom Manufacturing Business Solutions for complex manufacturers delivers lean solutions to drive operational excellence. By identifying and automating complex manufacturers' most critical business processes, Cincom enables them to streamline quote-to-order processes, integrate product and process development, and achieve comprehensive enterprise management and fact-based performance management. Cincom leads the industry with over three decades of experience, providing deep domain expertise for rapid and continuous return on investment.

Cincom serves clients on six continents including BMW, Citibank, Boeing, Northwestern Mutual, Federal Express, Ericsson, Penn State University, Milacron, Siemens, Rockwell Automation, and Trane.

*MarketScope Disclaimer

The MarketScope is copyrighted April 10, 2006, by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Cincom and the Quadrant Logo are registered trademarks of Cincom Systems, Inc. All other trademarks belong to their respective companies.

©2006 Cincom Systems, Inc. All Rights Reserved

Contact Information

  • Media Contacts:

    Marc Stitt
    Business Development Manager
    Cincom Manufacturing Business Solutions
    Cincom Systems, Inc.
    Email Contact