SOURCE: Cisco Systems, Inc.
September 27, 2007 08:00 ET
Cisco Announces Definitive Agreement to Acquire Latigent
Cisco to Add Web 2.0-Based Contact Center Reporting Solutions to Help Create Unique Customer-Centric Experiences
SAN JOSE, CA--(Marketwire - September 27, 2007) - Cisco® (NASDAQ: CSCO) today announced a
definitive agreement to purchase Chicago-based Latigent, LLC., a leading
provider of web-based business intelligence and analytics reporting
solutions, focused on contact centers. Latigent's products are built from
the ground up to take advantage of Web 2.0 principles that help enable
customers to create flexible, scalable, easily customizable, and intuitive
historical and real-time reports for their contact centers.
Latigent's products will complement and enhance Cisco's Unified Customer
Contact solutions that are designed to evolve today's call centers to the
Customer Interaction Network, a single, integrated platform that easily
integrates with legacy contact center platforms and networks, providing
multi-channel services and integration with customer relationship
"By acquiring Latigent, Cisco is signaling a commitment to increase the
value of customer investments in our customer interaction solutions by
providing appealing, robust and dynamic tools to enable increased
visibility and efficiency, resulting in improved customer experiences,"
said Laurent Philonenko, vice president and general manager of the Customer
Contact Business Unit, Cisco. "Cisco views reporting as a critical
component for the management of a contact center. We believe Latigent
offers an excellent combination of talent and technologies that will
further position Cisco Unified Customer Contact solutions to help enable
customer-centric relationship management with unprecedented flexibility.
Marketing, sales and support communities that are increasingly tied to
contact center technologies will benefit from this new dimension in our
Latigent was co-founded in 2002 by CEO Chris Crosby and CTO Jason Kolb, who
will both join Cisco after the close of the acquisition. The acquisition is
subject to various standard closing conditions and is expected to close in
the first quarter of Cisco's fiscal year 2008. Upon the close of the
transaction, Cisco plans to integrate Latigent's team and technologies into
its Customer Contact Business Unit.
This will be acquisition No. 123 for Cisco.
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