-- The Cisco Unified Mobile Communicator provides employees with access
to their enterprise unified communications capability from mobile phones
and smart phones using an intuitive graphical interface. Cisco Unified
Mobile Communicator allows access to presence-enabled enterprise
directories, sending secure text messages, viewing business email voicemail
messages from Cisco Unity and selecting individual messages for playback.
It also accesses enterprise call logs for more effective communications
from a mobile device. Cisco Unified Mobile Communicator works on diverse
handsets, on key mobile operating systems and on multiple mobile networks,
allowing for corporate or personal preference factors such as form factor,
cost and coverage.
-- Cisco Unified Wireless IP Phone 7921G enhances voice over wireless LAN
communications to the enterprise and supports the wireless 802.11 a/b/g
standards. This new telephone complements the Cisco Unified Wireless IP
Phone 7920. One of the first IP Phones to support the 802.11 "a" standard,
it offers dedicated keys for mute, volume and applications such as "push to
talk," and a docking/charging station with integrated speakerphone. This
phone incorporates Cisco Compatible Extensions (CCX) version 4 which
provides the Quality of Service (QoS) capabilities to ensure a high quality
experience.
Small and Medium-Sized Businesses
-- Cisco Unified Communications Manager Business Edition combines key
Unified Communications applications for mid-sized businesses (100-500
person) on a single platform with common provisioning and management.
Telephony capabilities are provided by Cisco Unified Communications Manager
6.0, formerly Cisco Unified CallManager. The solution is simple to install
and manage and offers flexible deployment options for growth. It provides a
complete package of voice and video communications features; single
business number capabilities with Cisco Unified Mobility, Cisco Unity
Connection 2.0 integrated messaging and presence services. It also acts as
a foundation for more advanced Unified Communications capabilities, such as
Cisco Unified MeetingPlace and Cisco Unified IP Contact Center.
-- In order to meet the full range of requirements for small to medium
contact centers, Cisco is introducing important new multi-channel and
workforce optimization capabilities for Cisco Unified Contact Center
Express. To improve customer satisfaction for inquiries initiated via
email or the Web, Cisco Unified Web Interaction Manager and Cisco Unified E-
Mail Interaction Manager offer a common agent interface designed to improve
productivity and provide easy access to a shared knowledgebase and customer
history. Cisco Unified Workforce Optimization combines workforce management
and quality management tools to help supervisors optimize team performance
for increased customer loyalty.
Collaboration
-- Flash-based Web conferencing capabilities with Cisco Unified
MeetingPlace 6.0 provide an enhanced user experience with increased
applications support and a single solution and user environment for simple
and effective voice, video and Web conferencing. Because it is based on
open standards and built on the network, Cisco Unified MeetingPlace 6.0
helps enable cost savings, security and application integration.
-- Cisco Unity 5.0 introduces new productivity-enhancing features
that allow users to listen to and answer messages as they are being
recorded, hands-free operation with speech recognition and the ability to
view, sort and play messages on the display of a Cisco Unified IP Phone. In
addition, with Cisco Unity 5.0 all messages can be encrypted on the system
for increased security. The ability to configure the message expiration
setting as part of secure messaging helps organizations reduce the risk of
confidential messages being sent outside the enterprise.
"The business case for unified communications centers is on improving
employee productivity and collaboration options while driving down some of
the cost of maintaining multiple communication applications and
infrastructures,"
said Abner Germanow, Director of Enterprise Networking research at IDC. "As
the integration between unified communications components improves, the
need for IT to request additional funds to pay for incremental integration
and servers will decline."
Go-to-Market and Service Initiatives
Using the Cisco Lifecycle Services approach, Cisco and its partners offer a
broad portfolio of end-to-end services to support the Cisco Unified
Communications system. These services are based on proven methodologies for
deploying, operating, and optimizing IP communications solutions. Initial
planning and design services, for example, can help you accelerate
successful deployment. Operate services increase operational efficiency,
providing immediate access to vital information, award-winning technical
support, including options for remote management. Optimize services enhance
solution performance. Cisco and its partners offer a system-level service
and support approach that can help you create and maintain a resilient,
converged network that meets your business needs.
Cisco Unified Communications system 6.0 helps enable businesses to excel in
today's fast-paced world by giving them the agility they need to
continuously innovate and quickly adapt. By using the network as a platform
for all communications -- voice, video, data, security, mobility
-- the network is transformed into a "human network" where your business
moves with you, security is everywhere and your information is always
available, whenever and wherever it's needed.
About Cisco Systems
Cisco (Contact Information: Cisco Press Contact: LeAnne Schrotzberger Cisco Systems, Inc. (408) 853-4336 lefrank@cisco.com Industry Analyst Contact: Ron Davis Cisco Systems, Inc. (408) 526-8803 ronadavi@cisco.com Investor Relations Contact: Liz Lemon Cisco Systems, Inc. (408) 527-8452 lemon@cisco.com
