Siebel Systems, Inc.

Siebel Systems, Inc.

March 15, 2005 09:01 ET

City of Indianapolis Improves Citizen Relationships with Siebel Systems and Tier1 Innovation




MARCH 15, 2005 - 09:01 ET

City of Indianapolis Improves Citizen Relationships
with Siebel Systems and Tier1 Innovation

SAN MATEO, Calif.--(CCNMatthews - Mar 15, 2005) -

New Citizen Relationship Management System Empowers Citizens and
Improves City Services across Departments

Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business
applications software, today announced that the City of Indianapolis has
deployed a citizen relationship management system to provide better
citizen service and to more quickly resolve citizen requests. The new
system, based on Siebel Public Sector and deployed by Tier1 Innovation,
consolidates citizen information across departments, manages and tracks
citizen requests, improves citizen experiences, and increases
accountability across city departments. The system is integrated with
city departments and agencies, including the Department of Public Works,
Division of Compliance, Marion County Health and Hospital Corporation,
and Animal Control and Care.

The citizen relationship management system was created by the Mayor's
Action Center (MAC), a central point of contact for citizens of
Indianapolis to request city services. The new system is designed to
increase responsiveness to requests while providing improved visibility
into the status of those requests. For example, with the new system,
Indianapolis residents can more quickly request services or information
regarding pothole repairs, snow removal, zoning violations, stray
animals, and trash pick-up. The citizen relationship management system
is expected to handle a yearly volume of more than 300,000 calls and
will enable the city to streamline the processes designed to fulfill
those requests.

"The new citizen relationship management system empowers citizens in
their interactions with city government and provides them with improved
service and response time," said Pat Holdsworth, Mayor's Action Center
Administrator, City of Indianapolis. "Now citizens can not only log
requests through multiple channels, but they can also proactively
monitor the progress of requests. This is critical to demonstrating that
our citizens' voices are being heard and that requests are being
addressed and resolved in a timely fashion -- while also increasing
accountability across city departments."

The previous system relied on time-consuming manual entry at every stage
of a request. In total, it often took months for citizens to be notified
that a request was filled, even if the actual resolution time was only a
few days. With the new citizen relationship management system, requests
can be logged at the MAC, received by the appropriate department, filled
by the field service inspector, and marked as resolved wirelessly -- in
real time. And each stage of the process will be visible to the citizen
requestor via the Web. The system is also integrated with the City's
Geographical Information System, displaying maps of the service request
locations and enabling quick address identification.

Tier1 Innovation, in partnership with Siebel Systems, has implemented
the citizen relationship management solution to create a single,
cross-departmental view of citizen requests. Siebel Public Sector
provides a central point for citizen access to government information
and services, facilitates delivery of services across multiple channels
of communication, enables collaboration between departments, delivers
insight into key service indicators and performance, and provides
real-time integration of citizen data across multiple systems. Siebel
Systems pioneered the industry-specific application model and today
delivers 23 industry applications and more than 100 industry-specific
solution sets. For more information about Siebel Public Sector, please

About Tier1 Innovation

Tier1 Innovation, LLC (Denver, Colorado) is a leading provider of
Citizen Relationship Management (CRM) and 3-1-1 solutions and services.
As a premier partner with Siebel Systems, Inc., Tier1 Innovation
delivers fully integrated, enterprise-wide solutions to support all
aspects of citizen interaction, case management, and executive
analytics. Tier1 Innovation's CRM and 3-1-1 offerings and services lead
the industry in cost-effective, functionally rich and technically
superior applications specifically designed for municipal organizations
of all sizes. For more information, please visit Tier1 Innovation's Web
site at

About Siebel Systems

Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more than
4,000 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best practices, CRM
applications, market-leading analytics products, and business processes,
empowering them to consistently deliver superior customer experiences
and establish more profitable customer relationships. Siebel Systems'
sales and service facilities are located in more than 30 countries.

For more information on Siebel Systems solutions and services, please
visit our Web site: CRM -; OnDemand Solutions
-; Industry CRM -; Call Center and Service -; Sales Force Automation -; Marketing Automation -; Business Intelligence -; Integration Solutions -; CRM Services -

Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with customer relations, such as the availability of Siebel
Systems' products and services, customer implementation of products and
services, relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected additional
competition and the need to continue to expand product distribution and
services offerings. Further information on potential factors that could
affect the financial results of Siebel Systems are included in Siebel
Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and
its other filings with the Securities and Exchange Commission, which are
available at Siebel Systems assumes no obligation to update
the information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in
certain jurisdictions. All other product and company names mentioned are
the property of their respective owners and are mentioned for
identification purposes only.


Contact Information

    Siebel Systems, Inc.
    Shabana Khan, 650-477-1180