August 28, 2012 09:00 ET

City Nites Checks In for Better Customer Service and Growth With Infor

Infor HMS Centralizes Booking Process Across Portfolio; Rapid, Mobile iPad Check-In Personalizes Guest Experience

NEW YORK, NY--(Marketwire - Aug 28, 2012) - Infor, a leading provider of business application software serving more than 70,000 customers, today announced that serviced apartment specialist City Nites has chosen Infor Hotel Management System (HMS) as part of a strategy to help improve customer service and aggressive growth throughout the next 12 months. City Nites will use the Infor cloud-based application and the innovative Infor HMS Hotel Check-In for the Apple iPad to eliminate old-fashioned, manual registration desk processes.

News Points

  • Currently City Nites has 93 apartments spanning locations in London and Birmingham, and this is set to double over the next 12 months.
  • City Nites has chosen a cloud-based deployment for Infor HMS to replace an on-premise legacy system that could not support plans for growth or improvements in their customer service initiatives. The cloud-based deployment will allow their hotels to minimize on property hardware requirements, reducing overall cost of ownership.
  • City Nites will use Infor HMS mobility for Hotel Check-In on the iPad to enable hotel team members to 'meet and greet' their guests at any location of the hotel to improve customer service by increasing the personalization of the check-in experience.
  • Infor HMS will also enable City Nites to monitor relevant comments made via social media channels such as Twitter. These comments can then be answered and addressed by marketing and operational personnel. At present, the vast variety of information channels makes it difficult to track all the possible sources of comments -- especially around promotions.

City Nites Quote
"City Nites prides itself on excellent customer service skills and the use of all the up to date technology available to us," explains Daniel Bolger, managing director, City Nites. "There are many ways that our guests can check in with us, and numerous blocks within our properties that they will need to reach; this means that we need a portable system to give the ease of check-ins that our customers have come to expect."

"Infor HMS gives us a system that we can use 'on the move' in London for our personalized 'meet and greets' where our staff are using mainly iPads, as well as using it in our static Birmingham reception. We are also an ever expanding company, and so a system that can manage our growth in an easy, smooth manner is vital."

Infor Quote
"Enabling customer-facing functions on mobile devices helps hospitality providers communicate better, allowing them to respond to guest questions and needs in real-time," said Wolfgang Emperger, RVP Hospitality Europe, Africa, Latin America & India, Infor. "Providing a more personalized experience to guests will help City Nites increase overall satisfaction, encouraging more repeat visits. In addition, the centralized booking function will help secure revenue as they grow and take on additional properties."

About Infor
Infor is the world's third-largest supplier of enterprise applications and services, helping more than 70,000 large and mid-size companies improve operations and drive growth across numerous industry sectors. To learn more about Infor, please visit