September 19, 2005 11:54 ET

City Of Montreal Internet Portal: City Services a Click Away! Informative, Interactive and Transactional Service Counter

MONTREAL, QUEBEC--(CCNMatthews - Sept. 19, 2005) - Frank Zampino, Chairman of the Executive Committee responsible for administration, invites Montrealers to visit the city's Internet portal and use electronic services now available to the public. The portal was designed to make life easier for Montrealers who may now use this computerized access for their transactions. An information campaign has been launched to promote the new services available. This is the first phase in implementing the city's vision of on-line government. With the establishment of e-Cite, Montreal becomes one of the first Canadian cities to offer the general public so many on-line services, taking on, more than ever before, a leadership role in the field of technological innovation.

Improved customer services

Practical, accessible and user-friendly, this new Internet portal was designed to reflect Montreal and its boroughs. It underscores the city's creativity and vitality as well as its international and multicultural character. A new, more attractive and ergonomic content structure was developed, and several surfing options were introduced to better sort out and arrange information to respond to users' fields of interest and information needs.

New on-line services have also been available for some time now. They enable citizens to download frequently requested forms and publications, have quicker access to information on vehicle towing through Info-remorquage, access the program of recreational activities and cultural calendar of the 27 boroughs, as well as virtual sessions of city council, an on-line pilot project on democracy in the Plateau-Mont-Royal borough. This project will enable Plateau-Mont-Royal residents to interact with elected officials in real or non-real time, by participating in forums, asking questions to the council via the Web site or by responding to on-line surveys.

These new services add to those already available via the city portal, including information on property valuation and municipal taxes, garbage collection schedules, library collections or accident reports from the Montreal Police Department. These electronic services complement those already available at client-service counters and by telephone.

"More than ever before, the new city portal gives us the opportunity to get closer to our target public. It is now possible for residents of any borough to go on-line and obtain publications or maps published by the city's municipal departments or boroughs, add their name to a distribution list, download or submit forms, pay tickets or make an appointment with the municipal court to contest a ticket, 24 hours a day, seven days a week," said Mr. Zampino.

The Chairman of the Executive Committee also emphasized the ongoing aspect of the project and announced that additional functions and content will be added with time. The deadline for delivery of all on-line services is 2008. In the near future, residents will be able to register on-line for recreational activities, apply for permits or subsidies. In short, soon Montrealers will be able to go on-line to obtain services just as they would at any service counter. More than 150 city sites will have been updated by the spring of 2006.

The Tremblay-Zampino administration is investing $18 million over a five-year period for the e-Cite project. This investment will be recovered in part through productivity gains generated by enhanced services in departments and boroughs.

"The e-Cite portal is a project that brings together elected officials, managers and employees for the benefit of city residents. Our goal is to offer a new electronic service counter with easy access to information, thereby improving services to the community. This new tool will become the preferred information and communication channel for both the community and the municipal administration, a quick and safe method of doing business with the city," Frank Zampino concluded.

Contact Information

  • Source:
    City of Montreal
    Office of the Mayor and the Executive Committee
    Richard Caron
    (514) 872-9859
    Media Relations
    Stephanie Jecrois
    (514) 872-4641