SOURCE: Telrex


April 26, 2011 09:00 ET

City of Pensacola Selects CallRex Call Recording Software

City Contact Centers Upgrade to CallRex Call Recording on a ShoreTel IP Telephone System

KIRKLAND, WA--(Marketwire - Apr 26, 2011) - Telrex, an Enghouse Systems (TSX: ESL) company and provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced that the City of Pensacola, Florida has selected CallRex Call Recording software for their ShoreTel IP telephone system. Working with Verteks Consulting, a Florida-based voice and data networking company, the City of Pensacola selected CallRex software for use within the city's seven contact centers.

"As we planned the telephone system for City of Pensacola, it was clear that CallRex Call Recording was an ideal solution for the project," said Don Gulling, president of Verteks Consulting. "CallRex Call Recording software is easy-to-use and affordable, and will help meet the City's needs for liability, quality assurance, and supervisor recording."

The City of Pensacola will use CallRex software in seven contact centers including: Energy Services of Pensacola, the airport, police and fire, City Hall, housing, and treasury departments.

"We are delighted to be participating in the City of Pensacola project with our reseller, Verteks Consulting," said Jim Roark, vice president of sales and general manager for Telrex. "Together with our reseller community, Telrex is continuing to provide cost-effective Web-based call recording and monitoring solutions for companies of all sizes."

CallRex Call Recording software is an advanced solution for companies looking to deploy effective, efficient and affordable call recording and monitoring technology. Offered through multiple license options, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions.

To learn more about how your organization can benefit from Telrex's workforce optimization software, call 425.827.6156 x2 or visit

About Telrex
Telrex, a member of the Enghouse group of companies, provides IP call recording and contact center optimization software. CallRex software offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Microsoft Corp., Mitel, Cisco, Fonality, 3Com/HP, BroadSoft, Avaya, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers the CallRex software suite through value added resellers worldwide. Learn more at or call 425.827.6156 x2.

About Verteks Consulting
Over the past 15 years, Verteks Consulting has become a market leader in Florida providing fast, reliable and secure voice and data networks for business and government clients. With a focus on unified communications, HD video conferencing, and advanced networking solutions that improve efficiency, reduce costs, increase competitiveness, and improve customer service, Verteks Consulting is uniquely qualified to help its business and government clients confront the challenges of today's dynamic marketplace. Verteks Consulting provides complete solutions that include project planning, installation, on-site training and 24×7 support services -- including our leading-edge proactive support solution called 'Total System Care.' Verteks Consulting is headquartered in Ocala, Florida, and has offices in Melbourne, FL and Safety Harbor, FL. For more information, visit or call 1-877-VERTEKS.

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