Trapeze Group

Trapeze Group

October 21, 2010 09:00 ET

City of Whitehorse Selects Trapeze Demand Response Software Solution

The Browser-Based Demand Response Software Offers Mobile Data Functionality to Provide Better Customer Service and Maximize Cost Efficiencies

MISSISSAUGA, ONTARIO--(Marketwire - Oct. 21, 2010) - Trapeze Group today announced their Demand Response software was chosen by the city of Whitehorse in the Yukon Territory. From call taking to dispatching, the browser-based dispatch software is an easy-to-use application for many aspects of their demand response operations.

"To have a browser-based demand response scheduling, routing and dispatching management solution for our community transportation service is a huge step for Whitehorse Transit. We now have the ability to update schedule in real-time on the day of service," stated City of Whitehorse Transit Manager Dave Muir.

The demand response software solution the City of Whitehorse has chosen makes it possible for their organization to see an improvement in customer service by streamlining and simplifying requests for information and trip booking. They may also benefit from an increase in passengers per hour ratio through the ability to update schedules in real-time on the day of service.

The Handy-Bus service is jointly funded by the City and the Government of Yukon. It offers safe and secure transportation to persons who, for a variety of reasons, have difficulty using regular transit service. It is available to provide transportation on both a scheduled and casual need basis.

NOVUS for Demand Response (DR) is a third-generation transit software product from Trapeze, based on years of experience in delivering demand response solutions. Trapeze gives transit agencies, like the City of Whitehorse, the tools they need for their dial-a-ride, community transportation and coordinated service to communicate more efficiently, productively, cost-effectively and securely from any location to any operator on route.

About Trapeze Group

Trapeze Group delivers solutions that consider the full 360 degrees of passenger transport. Whether addressing the needs of a single department, an entire organization, or the community, Trapeze provides some of the most advanced software, intelligent transportation systems (ITS) and mobile technologies in the industry. Hundreds of government and commercial organizations across North America, Europe and Asia Pacific have turned to Trapeze to realize efficiencies, enhance the quality and scope of their services, and safely transport more people with less cost. Visit

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    Kim Emmerson
    Media Contact