SOURCE: Clarizen

Clarizen

May 13, 2015 13:30 ET

Clarizen Named a 2015 Most Innovative Company in Customer Success at Gainsight Pulse Conference

Companies Present Integration Between Leading Solutions for Enterprise Work Collaboration and Customer Success Management

SAN MATEO, CA--(Marketwired - May 13, 2015) - Clarizen, the leader in enterprise work collaboration software, today announced that it has been recognized as a 2015 Most Innovative Company in Customer Success in the Pure Play SaaS category by Gainsight. This award recognizes companies whose customer success approaches have differentiated their brands in the marketplace. The award was presented onstage at Pulse Conference 2015, the industry's largest gathering of customer success professionals.

"Clarizen has made a significant investment in delivering a white glove experience for our customers," said Chris Bates, Clarizen's global vice president of customer success, who accepted the award. "It's an honor to have our commitment to customer success recognized by our customer and partner, Gainsight."

Fellow award recipients include Box, Workday, OpenDNS, and BrightEdge.

Clarizen's award-winning platform is on display at the conference, including its latest integration with Gainsight's customer success technology (which will be available soon for customers). Together, the solutions will give companies a 360° view of the customer engagement lifecycle. Leveraging Clarizen's existing robust Salesforce integration, the Clarizen-Gainsight integration provides visibility to all roles involved with managing a customer. Clarizen provides enterprise project planning, service delivery, resource management and work collaboration, in supporting the needs of the customer while Gainsight tracks customer metrics, such as health and usage analytics. The combination provides full transparency through the customer lifecycle, meeting the needs of sales executives, project managers and service professionals. 

Key benefits of the integration:

  • Review real-time project status at every stage of the customer's projects from Clarizen within Gainsight
  • Build Gainsight scorecards that map to different customer lifecycle stages (e.g., onboarding customers, live customers)
  • Automate processes and calls-to-action (CTAs) triggered by accurate, up-to-date project information
  • Collaborate within and across teams by syncing communication directly to Clarizen
  • Share complete visibility into Gainsight's data on a given customer's health across all project stakeholders working with that customer in Clarizen, including full scorecard metrics and any other data required with configurable mapping rules.

For more information about creating a 360° view of the customer engagement lifecycle and the Clarizen-Gainsight integration, click here. The Clarizen-Gainsight integration will be made available to customers this summer.

About Clarizen
Clarizen is a leading enterprise-class work collaboration platform that helps companies get work done faster. The company's project management and work collaboration solutions uniquely harness the power of the cloud to get work done efficiently, effectively and with better results. Fast to deploy and easy to use, Clarizen is shaping the future of work and redefining enterprise collaboration by connecting social context with tasks and projects to drive increased productivity and profitability. Empowering teams by connecting conversations, tasks and projects in a single solution, Clarizen fuels the high-performance teams of thousands of organizations across 69 countries, including dozens of the Fortune 500. Founded in 2006, Clarizen is privately held with locations all around the world including San Mateo, CA, Tel Aviv, IL and London, UK. For more information, visit www.clarizen.com.

Clarizen is a registered trademark and the Clarizen logo is a trademark of Clarizen Ltd. All other trademarks are the property of their respective owners.