ROCKY HILL, CT--(Marketwired - March 01, 2017) - Clarus Commerce was named a Bronze winner in the Customer Service Department of the Year category in the 11th annual Stevie® Awards for Sales & Customer Service.
The results were announced during a gala banquet on Friday, February 24, at Caesars Palace in Las Vegas. The Stevie Awards organize seven of the world's leading business awards shows, including the prestigious International Business Awards and the Stevie Awards for Great Employers.
"As a company that, at its core, is dedicated to serving online consumers, we need to ensure that their experiences with us consistently meet and exceed their expectations," said Clarus Commerce CEO Tom Caporaso. "We take great pride in the care, professionalism, and expertise that our customer service department demonstrates at all times. On behalf of the entire organization, I congratulate each and every member of the team on this richly-deserved recognition of their performance."
"The department's devotion to our customers' needs starts at the top, with the incredible leadership of Mike Proccaccini and Alice Rand, and runs through the entire team of eight customer service employees and 48 call-center agents," said Rhiannon Herrmann, Senior Vice President of Product & Operations at Clarus Commerce. "I can't thank them enough for their outstanding service and for continuing to reflect so well on our company."
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year's competition, an increase of 10% over 2016. Entries were considered in 61 categories for customer service and contact center achievements, including Customer Service Department of the Year, Contact Center of the Year, and Award for Innovation in Customer Service; as well as in 53 categories for sales and business development achievements. After finalists in each category were announced on January 20, seven specialized judging committees determined the Gold, Silver, and Bronze Stevie Award placements.
Details about the Stevie Awards for Sales & Customer Service and the list of winners in all categories are available at www.StevieAwards.com/Sales.
About Clarus Commerce
Clarus Commerce provides brands with a flexible platform for creating subscription programs that increase engagement and drive loyalty. Clarus Commerce introduced FreeShipping.com in 2002 and has continually enhanced the ways that consumers save when they shop online ever since. FreeShipping.com was the first program to offer free shipping on virtually every online purchase, and its 10% cash-back benefit is the industry leader in consistent cash-back offers. Clarus Commerce has built a wide range of customized subscription shopping programs that offer shoppers significant savings on their online orders. For more information, visit www.ClarusCommerce.com.
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Clarus Commerce CEO Tom Caporaso is available for interviews.