SOURCE: ClearCaptions

ClearCaptions

May 31, 2016 10:27 ET

ClearCaptions™ Announces Opening of New Call Center in Columbus, Ohio to Further Support Individuals With Hearing Loss

Addition of New Center Expands Services for Phone Conversation Captioning for Customers With Hearing Loss Who Use ClearCaptions

ROCKLIN, CA--(Marketwired - May 31, 2016) -  ClearCaptions, the leading provider of telephone conversation captioning services, has established a new relay service center in Columbus, Ohio, in partnership with Teleperformance USA (TPUSA). The new center is the operations hub for local employees who facilitate the conversion of spoken voice into text captions for ClearCaptions customers.

"We are proud to partner with a company such as ClearCaptions and admire the work they do to benefit the hearing-impaired community," said Terry Casey, Teleperformance Managing Director, USA. "Teleperformance is excited to work alongside ClearCaptions to help facilitate a clear, seamless conversation for its customers."

Bob Rae, CEO and president of ClearCaptions, agrees, "We're always seeking opportunities to increase our regional presence, especially with partners like Teleperformance USA that share our quest to better serve people through technology coupled with exemplary customer care. With over 48 million Americans who have some form of hearing loss, opening a new center like this one lets us provide even more support to our customers while bringing new jobs to new locations. We think it makes a strong win for everyone."

How ClearCaptions works

ClearCaptions enables the near real-time transcription of a spoken phone conversation into text captions. Through use of the service, a caller's words are converted into text for easy reading and reference. The service is available for a variety of technology platforms including personal computers, mobile devices and a specialized caption phone called the Ensemble™.

The Ensemble phone is the standout device that really shows off the features and benefits of ClearCaptions' service, beginning with a Call Log that enables users to go back to previous conversations to review what was said -- a helpful feature to ensure details, such as addresses, phone numbers or doctor's instructions, are not missed. Additionally, Ensemble's loud and clear speakerphone allows for hands-free conversations where individuals can use both ears to hear the caller while also reading the captions. And, an audio boost function enables Ensemble users to increasing incoming call audio up to 50 decibels.

"For the millions of people who have hearing loss, captioning enables them to enjoy everyday phone conversations that many of us take for granted," said Gordon Ellis, vice president of sales for ClearCaptions. "Making and receiving phone calls should be a comfortable experience for everyone. There's no need to be guessing at what is being said or asking to have a caller repeat themselves; that's what has made many people uneasy about using the phone. With the ClearCaptions service, the Ensemble phone or the applications for the web, personal computer and mobile devices, our goal is to make phone calls easy and enjoyable again."

The ClearCaptions applications for computer and mobile devices are available for free download at clearcaptions.com/Content/onthego.

The Ensemble phone can be purchased at clearcaptions.com/buynow. High-speed internet and landline services are required for the Ensemble phone.

About ClearCaptions - Get the whole conversation™

ClearCaptions helps millions of people with hearing loss across the U.S. stay connected with the outside world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider that was founded in 1997. ClearCaptions provides an innovative suite of captioning services through a variety of platforms, including personal computers, mobile devices and home phones. For more information on ClearCaptions, visit clearcaptions.com.

About Teleperformance USA

Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of EUR 3.4 billion ($3.7 billion, based on EUR 1 = $1.11).

The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group's performance in corporate responsibility. 

Contact Information

  • CONTACT:
    Minh Le
    (615) 327-7999