SOURCE: ClearCaptions

ClearCaptions

April 18, 2016 09:00 ET

ClearCaptions Announces Opening of New Call Center in Irving, Texas to Further Support Individuals With Hearing Loss

Addition of New Center Expands Services for Phone Conversation Captioning for Customers With Hearing Loss Who Use ClearCaptions

ROCKLIN, CA--(Marketwired - Apr 18, 2016) - ClearCaptions, the leading provider of telephone conversation captioning services, has established a new relay service center in Irving, Texas, in partnership with Stellar Relay. The new center provides operational facilities for local employees who facilitate the conversion of spoken voice into text captions for ClearCaptions customers.

"We're so happy to be working with ClearCaptions in the opening of this new center," said Stellar's CEO, Melissa Hamilton. "This increases the nationwide services to the individuals we serve while also bringing wonderful employment opportunities to the people of Texas."

Bob Rae, CEO and president of ClearCaptions agrees, "We're always seeking opportunities to increase our regional presence in our quest to better serve people with some form of hearing loss, a population that is over 48 million in America. When we can open new centers like this one, we can provide even more support to our customers while bringing new jobs to new locations. We think it's a win-win for everyone."

How ClearCaptions works

ClearCaptions enables the near real-time transcription of a spoken phone conversation into text captions. Through use of the service, a caller's words are converted into text for easy reading and reference. The service is available for a variety of technology platforms including personal computers, mobile devices and a specialized caption phone called the Ensemble™. 

The Ensemble phone is the standout device that really shows off the features and benefits of ClearCaptions' service, beginning with a Call Log that enables users to go back to previous conversations to review what was said -- a helpful feature to ensure details, such as addresses, phone numbers or doctor's instructions, are not missed. Additionally, Ensemble's loud and clear speakerphone allows for hands-free conversations where individuals can use both ears to hear the caller while also reading the captions. And, an audio boost function enables Ensemble users to increasing incoming call audio up to 50 decibels.

"For the millions of people who have hearing loss, captioning enables them to enjoy everyday phone conversations that many of us take for granted," said Gordon Ellis, vice president of sales for ClearCaptions. "Making and receiving phone calls should be a comfortable experience for everyone. There's no need to be guessing at what is being said or asking to have a caller repeat themselves; that's what has made many people uneasy about using the phone. With the ClearCaptions service, the Ensemble phone or the applications for the web, personal computer and mobile devices, our goal is to make phone calls easy and enjoyable again." 

The ClearCaptions applications for computer and mobile devices are available for free download at clearcaptions.com/Content/onthego.

The Ensemble phone can be purchased at clearcaptions.com/buynow. High-speed internet and landline services are required for the Ensemble phone.

About ClearCaptions - Get the whole conversation™
ClearCaptions helps millions of people with hearing loss across the U.S. stay connected with the outside world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider that was founded in 1997. ClearCaptions provides an innovative suite of captioning services through a variety of platforms, including personal computers, mobile devices and home phones. For more information on ClearCaptions, visit clearcaptions.com.

About Stellar Relay
As a global expert in Managed Customer Relationships, Stellar provides quality customer interactions for leading global brands. Stellar North America, based in Irving, Texas, is a division of Stellar Global, a privately owned company employing 4,000+ people across 13 locations, managing over 300 million customer interactions each year. Stellar's offerings support a full portfolio of contact center interactions including customer care, sales and upselling, social media, loyalty programs and technical support. For more information, visit www.StellarBPO.com

Contact Information

  • CONTACT:
    Minh Le
    (615) 327-7999