SOURCE: Cloud Sherpas

Cloud Sherpas

August 26, 2014 15:00 ET

Cloud Sherpas Hires Mark McGrath to Lead CRM Practice in Asia Pacific

The CRM Division Is the Firm's Largest in the Region, With Growth Spurred by Local Companies Searching for New Ways to Use Technology to Enrich the Customer Experience

SYDNEY, AUSTRALIA--(Marketwired - August 26, 2014) - Cloud Sherpas has appointed Mark McGrath to senior vice president of its Salesforce practice in Asia Pacific (APAC). McGrath joins Cloud Sherpas from Oracle and most recently from News Corp Australia, where he led sales operations, systems and transformation, including a company-wide replacement of their legacy CRM system with Salesforce. The firm's global business continues to grow at an incredible pace and the Cloud Sherpas APAC CRM practice proves to be one of the firm's largest and fastest-growing divisions. In the past year, the firm nearly doubled sales in the region.

Demand for enterprise cloud software is on the rise in APAC. Gartner estimates the market for enterprise cloud software in Asia Pacific alone will increase from $786 million in 2013 to $2.9 billion in 20181. The popularity of enterprise cloud technology is due in part to the increasingly Internet-connected nature of people in the region, global business relationships that benefit from cloud-based systems, and greater emphasis on the customer experience. Some of the region's largest and most successful businesses, like GE Capital, FairFax Media and Force Access, are Cloud Sherpas clients using enterprise cloud software to connect better with customers.

"Going cloud has been a great move for us," said Tim Molloy, General Manager, Sales and Marketing at Force Access. "It has completely transformed the way we think about sales management, operations and customer support. Cloud Sherpas helped us move quickly and seamlessly to Salesforce. Our sales team can now answer customer questions from the field versus waiting to get back to their desks. It's an orders of magnitude improvement that can be measured in sales and customer satisfaction. Revenue is improving and sales team efficiency has increased 18% since we went live with Salesforce. With the help of Cloud Sherpas we now have the right platform to drive our growth ambitions."

Cloud Sherpas growth in APAC is a reflection of these traits. The firm has been a player in the APAC enterprise cloud market since 2008, having helped dozens of enterprise organisations implement and use the latest cloud technology. Cloud Sherpas now has more than a hundred people working in APAC, and plans to continue to grow its employee base in the region. Its APAC Salesforce practice grew 90 percent from H1'13 to H1'14, through new and existing projects with some of the region's biggest financial services firms. Cloud Sherpas recently earned Global Strategic Cloud Alliance Partner status, becoming one of only a handful of companies in the world to receive this top-tier designation.

"We have more repeat customers in Australia and New Zealand than anywhere in the world, which tells me that once companies get a taste for enterprise cloud software, they want more," says Paul Mansfield, JAPAC General Manager at Cloud Sherpas. "Our Salesforce business unit is a great example. We're adding customers and new projects at an incredible pace, as the many ways cloud software can be used to improve sales, marketing and service activities becomes clear. We expect things to continue along these lines, and speed up under Mark's leadership. He has a tremendous track record and completely understands the cloud value proposition."

"This is an exciting time for companies that put their customers at the centre of their business," says McGrath. "Cloud software has made it easy to manage customer relationships and strengthen relationships with sales prospects. Over the last year we've seen APAC companies move strongly in the direction of using cloud software for these purposes. I'm excited to help them make even better use of these cloud applications, and to be joining a company with a fantastic global reputation for cloud advisory and consulting services."

About Cloud Sherpas
Cloud Sherpas is a global cloud advisory and technology services company, with more than 900 people serving Fortune 500 clients and thousands of other businesses around the world. Our experts provide unrivaled cloud strategy, implementation and integration capabilities, having successfully worked with clients across all industries. Cloud Sherpas is part of the Partner Program and has earned Global Strategic Cloud Alliance Partner status, is a three-time Google Enterprise Partner of the Year for Google Apps and a ServiceNow Master Solutions Partner. With a track record of over 5,000 successful cloud implementations, Cloud Sherpas has helped businesses become more connected and collaborative, better manage their customer relationships, and streamline their IT processes. Cloud Sherpas is headquartered in Atlanta, GA with offices throughout the United States and operations in Australia, India, Japan, New Zealand, Philippines, Singapore, United Arab Emirates and the United Kingdom. For more information visit

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1 "Forecast: Public Cloud Services, Worldwide, 2012-2018,2Q14 Update," Gartner, Inc. June 25, 2014.

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