SOURCE: cMango

April 11, 2005 09:00 ET

cMango and Abydos Announce Strategic Partnership

SUNNYVALE, CA -- (MARKET WIRE) -- April 11, 2005 -- cMango enters a strategic partnership agreement with Abydos Ltd for the resale of Abydos Designer™. Abydos Designer™ enables customers to design and manage process diagrams that are seamlessly linked to workflow logic in Remedy-based solutions like Remedy Helpdesk, Change Management and Customer Support.

Abydos Designer™ is used across the globe by organizations from the financial, telecoms, pharmaceutical and government sectors to reduce the cost of deploying and maintaining their Remedy applications. "The Abydos solution is a powerful add-in to the Remedy IT Service Management Suite, and our partnership enables our IT customers to deploy new services to their businesses quickly and efficiently after we have implemented their ITSM solution," said Jim Janssen, Senior Director Worldwide Services Delivery.

Abydos Designer™ brings a number of important benefits to Remedy customers, including:

--  Facilitating the adherence to industry standards such as ITIL and
    ISO9000, which require a process-based model to be followed and
--  Ability for process owners to control and maintain application-level
    processes without the need to perform or learn Remedy development;
--  Facilitating the move towards process automation where manual effort
    is removed from the process and replaced by automated tasks;
--  Ability to measure and monitor the progress of requests from a
    graphical interface without having to delve into Remedy tables;
--  Ability to scale-up applications by adding process logic without
    having to invest in expensive development resources.

Both cMango and Abydos are leading partners of BMC Software, in the Systems Integrator and Technology Alliances categories, respectively. Mark Herring, CEO of Abydos, commented, "Our partnership with cMango further enhances our global reach by providing local-level expertise on a global scale. The professional resources and expert knowledge that cMango brings to the table are ideally suited for delivering best-practice solutions based around Abydos Designer™ and the Remedy Action Request System® platform."

About cMango, Inc.

cMango, The Services Management Company, is a global provider of Business Service Management solutions. With offices and consultants in all the world's major markets; United States, United Kingdom, Singapore, India and Middle East, we are uniquely positioned to service you having completed numerous engagements around the world.

About Abydos:

Abydos provides world-class IT workflow and business process automation solutions based around our unique product set, Abydos Designer™ and Abydos Provision. Our products combine graphical process design with the flexibility of rapid form customisation to facilitate simple deployment of process logic into working applications. This enables our clients to prosper by implementing low maintenance solutions that provide immediate improvements in efficiency while reducing the cost of manual overheads and eliminating the risk of bespoke development projects. We deliver long-term solutions with a low-cost of ownership allowing our clients to make a rapid return on investment and to become self-sufficient in managing and configuring their own solution as their business evolves and changes in response to customer demands.

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