SOURCE: NewsGator

March 03, 2008 09:00 ET

CME Federal Credit Union Implements NewsGator Social Sites to Enhance Customer Service and Improve Employee Productivity

NewsGator Enterprise 2.0 Solution Augments Company's Microsoft Office SharePoint Server 2007 Portal

SEATTLE, WA--(Marketwire - March 3, 2008) - NewsGator Technologies, Inc. today announced growing adoption of NewsGator Social Sites, featuring CME Federal Credit Union's (CME) implementation of a corporate-wide portal that leverages a combined Microsoft Office SharePoint Server 2007 and NewsGator Social Sites solution. Social Sites has helped CME enhance customer service and improve employee productivity by enabling collaboration and making relevant business information more accessible and discoverable.

Serving nearly 26,000 members and managing assets of more than $158 million, CME is a thriving credit union focused on customer service. Using Social Sites, CME is saving time by surfacing timely, relevant content to employees both within and outside of the portal and by facilitating collaboration between people, departments and project groups. CME's employees are also able to enhance customer service by tracking member concerns through a Social Sites tag cloud, which provides customer service staff and management personnel with a real-time view of member feedback and enables the CME team to immediately involve the right internal resources to more quickly resolve member concerns.

"NewsGator's technology has helped us deliver on our mission of making life great for our members and that means a never-ending commitment to enhancing customer service," said Joe Toth, AVP of information technology with CME Federal Credit Union. "By keeping everyone in our company informed of member concerns and collaborating more easily on business issues, we are better able to help our members succeed."

CME used SharePoint Server 2007 to create a robust corporate intranet portal that provides all employees with collaboration tools such as wikis and blogs, a document management system, automated workflows and centralized access to internal business application data. With this wealth of dynamic information, CME needed an effective way for employees to find information and to be notified when content was added or updated -- the Social Sites solution, with seamless SharePoint Server 2007 integration, enabled easy discovery of content and people within the portal. After implementing NewsGator's Social Sites, employees can now quickly browse through the latest content headlines, view the most relevant/popular portal content and easily learn about authors' expertise. Social Sites also offers sophisticated RSS feed subscriptions and management features that bring relevant, external news and information into the portal and allow CME employees to receive portal update notifications and important business application data on their mobile devices, desktops and e-mail clients.

"The combined Social Sites and SharePoint Server 2007 solution will enable significant productivity improvements, saving employees an average of 30 minutes per day," stated Toth. "Social Sites will make it easier for our employees to access and discover critical business information without having to conduct tedious searches."

"CME's use of Social Sites is a model Enterprise 2.0 deployment. With Social Sites, CME is getting the most out of its SharePoint Server 2007 investment by enhancing collaboration -- giving everyone in the organization the access to information they need to do their jobs faster, better and more efficiently," said Dave Keller, Enterprise General Manager with NewsGator. "By working closely with Microsoft, NewsGator has enhanced the social computing experience for SharePoint Server 2007 users, ensuring that they become more informed and more productive."

NewsGator Social Sites enhances social computing capabilities for Microsoft Office SharePoint Server 2007 and Microsoft Windows SharePoint Services 3.0. NewsGator Social Sites drives SharePoint adoption, improves productivity and expands employee knowledge. Social Sites installs seamlessly into the SharePoint architecture to provide enhanced Enterprise 2.0 collaboration capabilities to SharePoint users. Social Sites keeps SharePoint content fresh and relevant, enhances SharePoint usability, makes it easy to discover content and experts and brings users back to SharePoint through precision notifications. Social Sites features include advanced tagging; tag clouds; RSS feeds, subscriptions and management; notifications; read states; and colleague tracking capabilities. For more information, please visit: http://www.newsgator.com/Business/SocialSites/Default.aspx.

About NewsGator Technologies, Inc.

NewsGator Technologies is a pioneer in RSS and Enterprise 2.0 technologies. Headquartered in Denver, Colo., NewsGator develops and markets RSS aggregation solutions for individual end users, enterprises and online content providers. Using NewsGator products and solutions, businesses and consumers can subscribe to news, information, podcasts and other relevant content more efficiently and effectively than with traditional channels. With NewsGator, users have access to RSS information via the Web, Microsoft Outlook, mobile devices and both Windows- and Mac-based desktop clients. All NewsGator products synchronize seamlessly, enabling users to read their RSS feeds anywhere, anytime, with any device. For more information, visit www.newsgator.com.

About CME Federal Credit Union

CME Federal Credit Union serves nearly 26,000 members and manages nearly $158M in assets. Based in Columbus, Ohio, CME was established in 1935 to serve firefighters, police, and other city, county, and municipal employees. In 2002 CME was awarded a community charter from the National Credit Union Administration and since that time the credit union has expanded to serve all individuals that live, work, worship, volunteer or attend school in Franklin County, Ohio. CME's mission is delivering banking solutions that build valued relationships with its members. CME provides the financial tools to take members' lives from good to great. For more information visit www.cmefcu.org.

Contact Information

  • Contact Information
    Laura Farrelly
    NewsGator
    303-552-2046
    lauraf(at)newsgator(dot)com

    Corey Lewis or Jennifer Gazin
    LaunchSquad
    415.625.8555
    newsgator(at)launchsquad(dot)com