Contact Information: Contact Information Laura Farrelly NewsGator 303-552-2046 lauraf(at)newsgator(dot)com Corey Lewis or Jennifer Gazin LaunchSquad 415.625.8555 newsgator(at)launchsquad(dot)com
CME Federal Credit Union Implements NewsGator Social Sites to Enhance Customer Service and Improve Employee Productivity
NewsGator Enterprise 2.0 Solution Augments Company's Microsoft Office SharePoint Server 2007 Portal
| Source: NewsGator
SEATTLE, WA--(Marketwire - March 3, 2008) - NewsGator Technologies, Inc. today announced
growing adoption of NewsGator Social Sites, featuring CME Federal Credit
Union's (CME) implementation of a corporate-wide portal that leverages a
combined Microsoft Office SharePoint Server 2007 and NewsGator Social Sites
solution. Social Sites has helped CME enhance customer service and improve
employee productivity by enabling
collaboration and making relevant business information more accessible
and discoverable.
Serving nearly 26,000 members and managing assets of more than $158
million, CME is a thriving credit union focused on customer service. Using
Social Sites, CME is saving time by surfacing timely, relevant content to
employees both within and outside of the portal and by facilitating
collaboration between people, departments and project groups. CME's
employees are also able to enhance customer service by tracking member
concerns through a Social Sites tag cloud, which provides customer service
staff and management personnel with a real-time view of member feedback and
enables the CME team to immediately involve the right internal resources to
more quickly resolve member concerns.
"NewsGator's technology has helped us deliver on our mission of making life
great for our members and that means a never-ending commitment to enhancing
customer service," said Joe Toth, AVP of information technology with CME
Federal Credit Union. "By keeping everyone in our company informed of
member concerns and collaborating more easily on business issues, we are
better able to help our members succeed."
CME used SharePoint Server 2007 to create a robust corporate intranet
portal that provides all employees with collaboration tools such as wikis
and blogs, a document management system, automated workflows and
centralized access to internal business application data. With this wealth
of dynamic information, CME needed an effective way for employees to find
information and to be notified when content was added or updated -- the
Social Sites solution, with seamless SharePoint Server 2007 integration,
enabled easy discovery of content and people within the portal. After
implementing NewsGator's Social Sites, employees can now quickly browse
through the latest content headlines, view the most relevant/popular portal
content and easily learn about authors' expertise. Social Sites also offers
sophisticated RSS feed
subscriptions and management features that bring relevant, external news
and information into the portal and allow CME employees to receive portal
update notifications and important business application data on their
mobile devices, desktops and e-mail clients.
"The combined Social Sites and SharePoint Server 2007 solution will enable
significant productivity improvements, saving employees an average of 30
minutes per day," stated Toth. "Social Sites will make it easier for our
employees to access and discover critical business information without
having to conduct tedious searches."
"CME's use of Social Sites is a model
Enterprise 2.0 deployment. With Social Sites, CME is getting the most
out of its SharePoint Server 2007 investment by enhancing
collaboration -- giving everyone in the organization the access to
information they need to do their jobs faster, better and more
efficiently," said Dave Keller, Enterprise General Manager with NewsGator.
"By working closely with Microsoft, NewsGator has enhanced the social
computing experience for SharePoint Server 2007 users, ensuring that they
become more informed and more productive."
NewsGator Social Sites enhances social computing capabilities for Microsoft
Office SharePoint Server 2007 and Microsoft Windows SharePoint Services
3.0. NewsGator Social Sites drives SharePoint adoption, improves
productivity and expands employee knowledge. Social Sites installs
seamlessly into the SharePoint architecture to provide enhanced Enterprise
2.0 collaboration capabilities to SharePoint users. Social Sites keeps
SharePoint content fresh and relevant, enhances SharePoint usability, makes
it easy to discover content and experts and brings users back to SharePoint
through precision notifications. Social Sites features include advanced
tagging; tag clouds; RSS feeds,
subscriptions and management; notifications; read states; and colleague
tracking capabilities. For more information, please visit:
http://www.newsgator.com/Business/SocialSites/Default.aspx.
About NewsGator Technologies, Inc.
NewsGator Technologies is a pioneer in RSS and Enterprise 2.0 technologies.
Headquartered in Denver, Colo., NewsGator develops and markets RSS
aggregation solutions for individual end users, enterprises and online
content providers. Using NewsGator products and solutions, businesses and
consumers can subscribe to news, information, podcasts and other relevant
content more efficiently and effectively than with traditional channels.
With NewsGator, users have access to RSS information via the Web, Microsoft
Outlook, mobile devices and both Windows- and Mac-based desktop clients.
All NewsGator products synchronize seamlessly, enabling users to read their
RSS feeds anywhere, anytime, with any device. For more information, visit
www.newsgator.com.
About CME Federal Credit Union
CME Federal Credit Union serves nearly 26,000 members and manages nearly
$158M in assets. Based in Columbus, Ohio, CME was established in 1935 to
serve firefighters, police, and other city, county, and municipal
employees. In 2002 CME was awarded a community charter from the National
Credit Union Administration and since that time the credit union has
expanded to serve all individuals that live, work, worship, volunteer or
attend school in Franklin County, Ohio. CME's mission is delivering banking
solutions that build valued relationships with its members. CME provides
the financial tools to take members' lives from good to great. For more
information visit www.cmefcu.org.