SOURCE: Boston Software Systems

June 12, 2007 08:30 ET

Coffee Health Group Earns User Excellence Award for Innovative Use of Technology

Boston WorkStation Scripting Helps Improve Efficiency; Generates $30,000 of New Revenue Monthly

SHERBORN, MA--(Marketwire - June 12, 2007) - Boston Software Systems™, the leader in workflow automation technology to the healthcare market, today named Coffee Health Group as the winner of the first annual Boston WorkStation™ User Excellence Award. This honor recognizes Coffee Health Group for its successful business office application, which is generating an estimated $30,000 per month increase in revenues.

Coffee Health Group uses Boston WorkStation throughout its three main facilities to automate processes, generate billing files and patient care reports, and manage many departmental reporting processes. The business office realized that the hospital was losing potential revenue in the emergency department based on a problem with the coding of nursing assessments. Since the health group had no designated employee entering the coding for the emergency department, the codes for the thousands of nursing assessments that occur at the hospital each day were often done improperly. This cost the hospital staff valuable time and the hospital money in lost revenue.

Using Boston WorkStation, the IT team created a script that generates a spreadsheet of the billing codes for the nursing assessments in the emergency department. Every assessment is entered into a batch that is automatically posted each night, and the spreadsheet is time-stamped for validation. In order to be billed correctly, patient charges must be posted on the same day. Automating this process ensures that a complete, accurate batch posts each night, guaranteeing the billing cycle and maintaining a steady and accurate revenue flow.

Having Boston WorkStation automatically enter these billing codes greatly simplifies a process that would have required two full-time employees manually entering billing codes. Given they would have had to enter about 1,000 codes per day at a rate of one minute each, and for six days each week, automation is saving Coffee Health hundreds of hours.

"Since implementing the Boston WorkStation script six months ago, we estimate it has generated about $30,000 of new revenue each month. It would have been humanly impossible to achieve these results without Boston WorkStation," said Ben Bowling, interface/intranet specialist at Coffee Health Group. "But this is just the beginning for us. As we have realized the capabilities of this tool, it has become clear that there are applications for scripting across the Health System. The automation we now achieve with Boston WorkStation touches every department of the hospital."

Coffee Health Group is a not-for-profit health care system located in Northwest Alabama, encompassing Eliza Coffee Memorial Hospital in Florence, Ala. and Shoals Hospital in Muscle Shoals, Ala., as well as an outpatient facility. Special services available through the health group include The Women's Pavilion at Eliza Coffee Memorial Hospital; the J. W. Sommer Rehab Unit, the area's only acute rehab facility providing acute, intensive inpatient and outpatient rehabilitation therapy; The Wound Healing Center at ECM East; and a fully accredited eight-bed sleep center. Coffee Health Group has more than 200 physicians on staff representing more than 42 specialty areas.

About Boston WorkStation™

Boston WorkStation is a workflow automation and integration technology that provides an environment for on-demand process innovation and development. Boston WorkStation allows healthcare organizations to dynamically respond to changing business and compliance requirements by automating common tasks throughout the organization including revenue cycle projects, interactions with Web sites, integrating new applications, systems and devices, and electronically monitoring and managing user activity.

About Boston Software Systems

Boston Software Systems is the leading standard for workflow automation and system integration software, enabling healthcare organizations to streamline complex business processes and improve productivity. Hundreds of healthcare organizations worldwide respond to regulatory and business initiatives by using Boston WorkStation technology to automate and improve processes throughout their facilities. UNISON accelerates the development of critical dictionary and table synchronization in specific hospital information system environments. Customers include more than 50 HCA hospitals, Mayo hospitals, Stanford Medical Center, Christus Health, Lutheran Health Network and Tenet Healthcare. Boston Software Systems partners with leading application and system vendors such as McKesson, Siemens, Misys, Orion International and Emdeon. For more information, please visit the company's Web site at or call 866.653.5105.

Boston Software Systems, Boston WorkStation are trademarks of Boston Software Systems, Inc.

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